I’m excited to announce the merger of Crossfuze Solutions with Inergex! Thanks to all of you for your support of me, ServiceNow Guru, and Crossfuze over the years. This merger will allow us to take our combined solutions and ServiceNow offerings to the next level. Click the image below to read the full announcement and we look forward to working with you soon!
ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype of all of the brand new capabilities that you may or may not use. One such example that recently arrived to ServiceNow is ‘Dynamic filters’. In this post, I’ll share what dynamic filters are, and show how you can extend and leverage this capability to improve your own ServiceNow system.
One important piece of managing user logins in any system is determining the maximum session timeout for users. ServiceNow allows administrators to set a global session timeout or allow users the option of having their session remembered and never logging the user out unless they log out themselves.
In some cases, you may need additional flexibility around these session timings. You might want to time users out of the system after a certain period of time even if they have the ‘Remember me’ checkbox checked. You might also want to evaluate the timeout based on specific user criteria. The base configuration doesn’t allow you to have this kind of flexibility, but you can introduce additional capabilities via a scheduled job script. This solution shows how you can force a session timeout even for users with the ‘Remember me’ checkbox selected.