• Get Your Turnkeys Today!

    It’s not too late to optimize your ServiceNow investment in 2016. Learn how Crossfuze Turnkeys can help you gain more end-of-year wins. Read More
  • Scripting Cheat Sheets

    ServiceNowGuru's scripting cheat sheets allow you to cut through scripting confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions.

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  • Are YOU a ServiceNow Jedi?

    Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force.

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  • Integration Tips and Tools

    Whether you're working with Single Sign-on, Web Services, or another integration capability, ServiceNowGuru has some awesome integration tips and tools to help you along your way.

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  • SNCGuru Search Provider

    The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work from the entire ServiceNow community. Search the ServiceNow wiki, ServiceNow forums, and all at once!

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  • What Everybody Should Know About ServiceNow Security

    Follow these guidelines to make sure you're using the right security technique for every situation!

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Crossfuze merges with Inergex!

I’m excited to announce the merger of Crossfuze Solutions with Inergex! Thanks to all of you for your support of me, ServiceNow Guru, and Crossfuze over the years. This merger will allow us to take our combined solutions and ServiceNow offerings to the next level. Click the image below to read the full announcement and we look forward to working with you soon!

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Harnessing the Power of Dynamic Filters in ServiceNow

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype of all of the brand new capabilities that you may or may not use. One such example that recently arrived to ServiceNow is ‘Dynamic filters’. In this post, I’ll share what dynamic filters are, and show how you can extend and leverage this capability to improve your own ServiceNow system.


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Forcing a Session Timeout for the ‘Remember me’ Checkbox

One important piece of managing user logins in any system is determining the maximum session timeout for users. ServiceNow allows administrators to set a global session timeout or allow users the option of having their session remembered and never logging the user out unless they log out themselves.

In some cases, you may need additional flexibility around these session timings. You might want to time users out of the system after a certain period of time even if they have the ‘Remember me’ checkbox checked. You might also want to evaluate the timeout based on specific user criteria. The base configuration doesn’t allow you to have this kind of flexibility, but you can introduce additional capabilities via a scheduled job script. This solution shows how you can force a session timeout even for users with the ‘Remember me’ checkbox selected.


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Customer Satisfaction Award

Crossfuze wins award for highest customer sastisfaction

Last week at the Knowledge15 ServiceNow conference in Las Vegas, Crossfuze Solutions was recognized as having the highest Customer Satisfaction Score across all authorized partners. Additionally, Crossfuze was recognized as having the second-highest Customer Satisfaction Score across all partner tier levels (130 partners) — coming within one-tenth of one percent of first place.

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Latest Comments

  • Nitin Shukl: Jacob, We are facing issues with more than 5 MB filesize. It works fine for filesize less than 5 mb. If...
  • Mark Stanger: My recommendation is what’s posted above. It really sounds like you’ve got some other issue...
  • Heather: I also am having an issue where the workflow generated task is closing the RITM, even if a manual task has...
  • Mark Stanger: Yes it does! Thanks so much for posting this solution here. I was pretty disappointed when the old...