WEDNESDAY, FEBRUARY 22, 2012
image image image image image
What Everybody Should Know About ServiceNow Security Follow these guidelines to make sure you're using the right security technique for every situation! Read more
Are YOU a ServiceNow Jedi? Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force. Read more
SNCGuru Search Provider Having a hard time finding the documentation you need? The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work already done by hundreds of Service-now.com consultants and administrators. Search the ServiceNow wiki, ServiceNow forums, and SNCGuru.com all at once! Read more
Scripting Cheat Sheets ServiceNow provides a very robust scripting platform that allows you to customize and configure pretty much anything in the system. All of this scripting functionality can sometimes be a lot to get your head around. ServiceNowGuru's scripting cheat sheets allow you to cut through a lot of that confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions. Read more
Integration Tips and Tools ServiceNowGuru gives you access to some of the best ServiceNow integration tips and tools. Whether you're working with Single Sign-on, Web Services, or just trying to determine the best integration approach based on limited information, ServiceNowGuru has some awesome content to help you along your way. Read more

Edit a Workflow Directly from a Task

Wednesday, 22 February, 2012 08:57 Written by Mark Stanger
0 Comments

A

couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system.

You’re probably already familiar with the ‘Show Workflow’ and ‘Workflow Context’ UI action links that show up on task records when a workflow gets associated to it. These UI actions are extremely useful for identifying the state of the workflow as it relates to the task. As an administrator or consultant, you’re often trying to troubleshoot or fix an issue with the workflow, which requires the workflow editor. Unfortunately, this means you have to navigate to the module in the left nav and try to find the correct workflow to edit. The purpose of this solution is to cut out all of those extra steps to allow you to edit the workflow directly from the record it is bound to.

Edit Workflow

Learn more ...

Show a Table Schema Map from any Form

Thursday, 09 February, 2012 09:56 Written by Mark Stanger
2 Comments

T

able schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki.

While the schema map is useful, it can also be difficult to navigate to unless you know exactly where to look. The only place in the system to access the schema map is from the ‘Tables and Columns’ module and this is only available to users with the admin role. In this post I’ll show you how you can make the schema map for a given table more accessible by creating a global UI action link that allows you to display the table schema map from any form in the system – for any role you want.

Show Schema Map

Learn more ...

Exporting Service Catalog Items in One Step

Thursday, 26 January, 2012 10:54 Written by Mark Stanger
7 Comments

T

his post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this works great for a lot of situations, it doesn’t work so great for data that resides in multiple tables, but really makes sense to be exported as a single unit. The components that make up a Catalog item definition are actually stored in over 21 separate tables! It is possible to export a catalog item but you have to do at least 21 separate exports to do it. In this post, I’ll show you how you can set up a UI action to export information from all 21+ tables that make up a catalog item definition…in one click!

Export Catalog Item

Learn more ...

CI UI Macro Actions for the Affected CIs List

Wednesday, 18 January, 2012 06:12 Written by Mark Stanger
0 Comments

T

he ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve written before about the benefits of tracking all of this information in one place to simplify reporting and usage requirements. During an onsite visit with a customer this week I noticed another opportunity to improve the functionality of the ‘Affected CIs’ related list. It would be very useful to be able to right-click items in the ‘Affected CIs’ related list and show a BSM Map or associated tasks just like you can do for the ‘Configuration Item’ field UI Macro icons. This post will show you how you can set these list context UI Actions up in your instances.

Configuration Item Reference Icons

Configuration Item Context Actions

Learn more ...

« Older Entries

SNCGuru Search Provider

Search all ServiceNow documentation from one place!
  • ServiceNow wiki
  • ServiceNow forums
  • SNCGuru.com!
Install Now

Email Subscription

Enter your email address:

Delivered by FeedBurner

ServiceNow Feed

Refresh
dhildbranddhildbrand: Hoy demo de #servicenow para un cliente de suramerica.
5 hours ago
dhildbranddhildbrand: Hoy reunión con un cliente de Brasil para definir un interfaz webservice entre #servicenow y #remedy. Cuidado con los datos maestro.
5 hours ago
LM_S_CLM_S_C: Finished up with Incident and Service Contracts today. Now for Snowboarding before next weeks #ServiceNow user group. #in
9 hours ago
mrbigheadmrbighead: Tough to resist looking at svc mgmt tools too early. Service catalog content is tool-independent. But...currently in a #ServiceNow demo.
10 hours ago
mattberanmattberan: No matter how many times I see version: "Berlin" of #ServiceNow I can't help but think it's just a misspelling of my name.
10 hours ago
View more »

ServiceNow Jobs

Archives

Latest Comments

  • Mark Stanger: It looks like it should work. Have you tried it out yet?
  • John Gilaspy: I’ve been using the Export Workflow function for awhile, and was wondering the following would...
  • Wayne: Thank you very much Mark
  • Mark Stanger: These scripts run server-side and are placed in the script field of a workflow ‘Wait for...