SATURDAY, JANUARY 28, 2012
Are YOU a ServiceNow Jedi? SNCGuru Search Provider Scripting Cheat Sheets Integration Tips and Tools
Are YOU a ServiceNow Jedi? Whether you’re a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force.
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SNCGuru Search Provider Having a hard time finding the documentation you need? The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work already done by hundreds of Service-now.com consultants and administrators. Search the ServiceNow wiki, ServiceNow forums, and SNCGuru.com all at once!
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Scripting Cheat Sheets ServiceNow provides a very robust scripting platform that allows you to customize and configure pretty much anything in the system. All of this scripting functionality can sometimes be a lot to get your head around. ServiceNowGuru’s scripting cheat sheets allow you to cut through a lot of that confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions.
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Integration Tips and Tools ServiceNowGuru gives you access to some of the best ServiceNow integration tips and tools. Whether you’re working with Single Sign-on, Web Services, or just trying to determine the best integration approach based on limited information, ServiceNowGuru has some awesome content to help you along your way.
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Exporting Service Catalog Items in One Step

Thursday, 26 January, 2012 10:54 Written by Mark Stanger
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his post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this works great for a lot of situations, it doesn’t work so great for data that resides in multiple tables, but really makes sense to be exported as a single unit. The components that make up a Catalog item definition are actually stored in over 21 separate tables! It is possible to export a catalog item but you have to do at least 21 separate exports to do it. In this post, I’ll show you how you can set up a UI action to export information from all 21+ tables that make up a catalog item definition…in one click!

Export Catalog Item

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CI UI Macro Actions for the Affected CIs List

Wednesday, 18 January, 2012 06:12 Written by Mark Stanger
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he ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve written before about the benefits of tracking all of this information in one place to simplify reporting and usage requirements. During an onsite visit with a customer this week I noticed another opportunity to improve the functionality of the ‘Affected CIs’ related list. It would be very useful to be able to right-click items in the ‘Affected CIs’ related list and show a BSM Map or associated tasks just like you can do for the ‘Configuration Item’ field UI Macro icons. This post will show you how you can set these list context UI Actions up in your instances.

Configuration Item Reference Icons

Configuration Item Context Actions

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Change Form Header Background Color

Wednesday, 11 January, 2012 10:35 Written by Mark Stanger
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ust a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based on changes to values in a record. You’re probably aware that ServiceNow provides a global CSS property to set the form and list header color. This is usually one of the first things that gets customized during a deployment. The global property can be found by navigating to System Properties -> CSS, and changing the ‘Banner and list caption background color’ property.

This request required something more dynamic so that the color could change based on specific table and record values and specific changes to a specific form. In order to accomplish this, I came up with a simple client script that can be used anywhere you need it.

Form Header Color Change

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Changing a Number Prefix for Existing Records

Wednesday, 28 December, 2011 09:33 Written by Mark Stanger
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had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default ‘CHG’ to ‘RFC’. The answer to this question is ‘Yes’, but there are a couple of things you need to do and be careful about…especially if you’re changing the prefix in a table that has existing records using the prefix. In this post, I’ll explain how you can adjust the number prefix of a table using the ‘Number Maintenance‘ module. I’ll also show how you can use a script to adjust the number prefix on existing records.

Number Prefix Change

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  • brumiou: Hi, thanks for the quick reply! I looked at the system property glide.servlet.uri, and it was already set...
  • Abhiram Bharadwaj Diddigi: Very good post,of great help.
  • Mark Stanger: The normal import isn’t working because a form is made up of several different pieces. I...
  • ND: Hi Mark, Thanks for reply. Yes, I too agree update sets is best method. But there are some situation when we...