SATURDAY, MAY 19, 2012
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Announcing CrossFuze Solutions! ServiceNow Guru is proud to announce the launch of CrossFuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration.
The founders of CrossFuze.com, Mark Stanger and Jacob Andersen, are responsible for all of the amazing solutions here on ServiceNow Guru and now that same level of experience and expertise can be available to you! Learn more!
What Everybody Should Know About ServiceNow Security Follow these guidelines to make sure you're using the right security technique for every situation! Learn more!
Are YOU a ServiceNow Jedi? Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force. Learn more!
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Scripting Cheat Sheets ServiceNow provides a very robust scripting platform that allows you to customize and configure pretty much anything in the system. All of this scripting functionality can sometimes be a lot to get your head around. ServiceNowGuru's scripting cheat sheets allow you to cut through a lot of that confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions. Learn more!
Integration Tips and Tools ServiceNowGuru gives you access to some of the best ServiceNow integration tips and tools. Whether you're working with Single Sign-on, Web Services, or just trying to determine the best integration approach based on limited information, ServiceNowGuru has some awesome content to help you along your way. Learn more!

Show a Task Workflow Timeline

Wednesday, 16 May, 2012 05:04 Written by Mark Stanger
3 Comments

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aving a blast from Knowledge 12 this week! It’s been fun this year being able to relax a little bit more and take some more time to talk with people. I look forward to meeting more of you over the next couple of days.

Today, I’m writing in response to a user on the ServiceNow community, and a few users in the advanced admin course I was observing earlier in the week. In the advanced admin class, they show how you can click a UI action on the change form to show a workflow in progress. They also show you how you can view a timeline for a workflow context. These UI actions (and corresponding popups) can provide valuable information to both administrators and technicians to determine the status and process of a particular workflow. The only problem (in the case of the timeline) is that it can’t be accessed from the change directly. You have to navigate to the workflow context record first.

In this post I’ll show you how to create a UI action script to display a workflow timeline popup directly from any task form in the system.

Change Request Timeline

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Mandatory Knowledge Search Before Ticket Creation

Monday, 14 May, 2012 06:37 Written by Mark Stanger
12 Comments

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reetings from Knowledge12 in New Orleans! I’ll be here all week with CrossFuze Solutions so if you’re here and see me, please introduce yourself. I’m looking forward to putting a face to all of the names of people I’ve worked with remotely.

I’m working with a client currently who wants to encourage the use of their Knowledge Base to reduce their ticket load. This, of course, is a common requirement but it’s one that I don’t think is adequately addressed in ServiceNow currently. In this post I’ll share my implementation of their idea. I don’t think it’s a perfect solution, but it might give you some ideas to improve your own process and design. This post shows how you can force a KB search using the standard search dialog whenever a user creates an incident. I’ve designed the solution to work in a standard incident form and within the service catalog so that it can be applied in whatever way you create tickets in your environment.
Automatic KB Popup

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‘Add Me’ UI macro for User and Group Fields

Friday, 23 March, 2012 09:20 Written by Mark Stanger
17 Comments

T

his post comes in response to a question I saw this morning on the ServiceNow forum. The request was to be able to create ‘Add me’ icons for user and group fields that would act the same way as the ‘Add me’ field on list fields. This post shows you how!

Learn more ...

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