is an independent ServiceNow blog and help site focused primarily on the needs of ServiceNow administrators, developers, and consultants. Its purpose is to help enable YOU to gain more knowledge about how to get the most out of your ServiceNow instance.
The site and its contents are created by me (Mark Stanger). I have worked in the IT industry since 2002 and with ServiceNow since 2007. Prior to co-founding Crossfuze, I worked for ServiceNow as a Senior Architect on the Professional Services team.
As a senior member of the services team, I was assigned to the most complex, strategic, enterprise-level accounts and also served as an escalation point for both ServiceNow consultants and ServiceNow partners when they got into trouble on accounts. I’ve personally led dozens of successful implementations encompassing every part of the ServiceNow platform. I was also responsible for designing and developing best practices for the services organization including creation of the Common Practice instance, which the majority of ServiceNow customers use as the basis for their implementations.
I enjoy creating solutions to common problems that ServiceNow customers experience every day. As the author of SNCGuru, I’ve developed hundreds of unique, groundbreaking ServiceNow solutions that are used by other consultants and administrators around the world!
Prior to joining ServiceNow I worked in the Helpdesk, System Administration, and Change and Configuration management spaces in varying capacities. I graduated with a Masters Degree in Information Systems Management from Brigham Young University and also hold certifications in ITIL, Cisco, and VMWare. When I’m not busy keeping up with my kids or spending time with my wife I’m most likely working with ServiceNow or some web development or graphic design project for fun.