SNCGuru.com

is an independent Service-now.com blog and help site focused primarily on the needs of Service-now administrators, developers, and consultants. Its purpose is to help enable YOU to gain more knowledge about how to get the most out of your Service-now.com instance.

The site and its contents are created by me (Mark Stanger). I have worked in the IT industry for 8 years and with Service-now for close to 3 years. Currently, I am employed by Service-now.com as a Senior Consultant on the Professional Services team. Prior to joining Service-now I worked in the Helpdesk, System Administration, and Change and Configuration management spaces in varying capacities. Most recently I was employed by The Generations Network (MyFamily.com) where I led the technical side of an implementation of Incident and Change management. Since joining Service-now.com I’ve worked on dozens of successful deployments utilizing all aspects of the Service-now platform.

Although my current specialty is Service-now, I enjoy keeping up on all sorts of technology and learning whenever I can. I graduated with a Masters Degree in Information Systems Management from Brigham Young University and also hold certifications in ITIL, Cisco, and VMWare. When I’m not busy keeping up with my kids or spending time with my wife I’m most likely working with Service-now or some web development or graphic design project for fun.

I love to receive feedback on the site and hope that it will become a place where many people will come and actively participate. Please comment if you like an article (or don’t like something and feel the need to correct me). If you have suggestions about how to improve the site or a question or idea for an article, feel free to submit it using the ‘Ask The Guru’ page anytime.