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	<title>ServiceNow Guru &#187; ServiceNow Consulting Scripting Administration Development</title>
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	<link>http://www.servicenowguru.com</link>
	<description>ServiceNow Consulting Scripting Administration Development</description>
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		<item>
		<title>Exporting Service Catalog Items in One Step</title>
		<link>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/</link>
		<comments>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 17:54:23 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Export]]></category>
		<category><![CDATA[Order Guide]]></category>
		<category><![CDATA[Processors]]></category>
		<category><![CDATA[Record producers]]></category>
		<category><![CDATA[Service catalog]]></category>
		<category><![CDATA[UI actions]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4277</guid>
		<description><![CDATA[T his post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I&#8217;ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>CI UI Macro Actions for the Affected CIs List</title>
		<link>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/show-bsm-ci-map-affected-cis-related-list/</link>
		<comments>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/show-bsm-ci-map-affected-cis-related-list/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 13:12:25 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[CMDB]]></category>
		<category><![CDATA[UI actions]]></category>
		<category><![CDATA[BSM Map]]></category>
		<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[Configuration management]]></category>
		<category><![CDATA[UI macros]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4252</guid>
		<description><![CDATA[T he ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the &#8216;Configuration Item&#8217; field to associate a single CI and the &#8216;Affected CIs&#8217; related list in the event that your task needs to be associated to multiple [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/show-bsm-ci-map-affected-cis-related-list/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Change Form Header Background Color</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/change-form-header-background-color/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/change-form-header-background-color/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 17:35:15 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4236</guid>
		<description><![CDATA[J ust a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based on changes to values in a record. You&#8217;re probably aware that ServiceNow provides a global CSS property to [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/client-scripts-scripting/change-form-header-background-color/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Changing a Number Prefix for Existing Records</title>
		<link>http://www.servicenowguru.com/scripting/changing-number-prefix-existing-records/</link>
		<comments>http://www.servicenowguru.com/scripting/changing-number-prefix-existing-records/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 16:33:16 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Scripting]]></category>
		<category><![CDATA[Number Maintenance]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4220</guid>
		<description><![CDATA[I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default &#8216;CHG&#8217; to &#8216;RFC&#8217;. The answer to this question is &#8216;Yes&#8217;, but there are a couple of things you need to do [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/changing-number-prefix-existing-records/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customizing the dirty form alert popup</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/custom-dirty-form-message/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/custom-dirty-form-message/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 13:49:16 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[System UI]]></category>
		<category><![CDATA[Dirty form]]></category>
		<category><![CDATA[System Properties]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4192</guid>
		<description><![CDATA[I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/client-scripts-scripting/custom-dirty-form-message/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Attach an event listener to a related list button</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/attach-event-listener-related-list-button/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/attach-event-listener-related-list-button/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 17:37:18 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[Prototype]]></category>
		<category><![CDATA[Related lists]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4065</guid>
		<description><![CDATA[R ecently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the &#8216;Edit&#8217; button on the &#8216;Affected CIs&#8217; related list. The alert message would give them some information or a warning, allow the user to confirm, and then continue [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/client-scripts-scripting/attach-event-listener-related-list-button/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Pumpkin Pie and Popcorn Shrimp</title>
		<link>http://www.servicenowguru.com/service-now-miscellaneous/pumpkin-pie-popcorn-shrimp/</link>
		<comments>http://www.servicenowguru.com/service-now-miscellaneous/pumpkin-pie-popcorn-shrimp/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 18:01:54 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4175</guid>
		<description><![CDATA[H appy Thanksgiving to those celebrating in the US! Hopefully we can all find a few things to be thankful for. I ran across a couple of Youtube videos featuring the Swedish Chef from the Muppets that might provide some inspiration to those of you struggling to come up with Thanksgiving cooking ideas. Enjoy! Popcorn [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-miscellaneous/pumpkin-pie-popcorn-shrimp/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Automatically adjust the height of text area to fit contents</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/automatically-adjust-height-text-area-fit-contents/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/automatically-adjust-height-text-area-fit-contents/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 13:48:54 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4148</guid>
		<description><![CDATA[H ere are a couple of script examples you might find useful. Say you&#8217;ve got a multi-line text field or variable that contains a lot of text. To save time in scrolling (or clicking the &#8216;+&#8217; icon next to the field) to see all of the text you just want to auto-expand the height of [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/client-scripts-scripting/automatically-adjust-height-text-area-fit-contents/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Google &#8211; Online Checkout</title>
		<link>http://www.servicenowguru.com/service-now-miscellaneous/online-checkout/</link>
		<comments>http://www.servicenowguru.com/service-now-miscellaneous/online-checkout/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 15:16:16 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4121</guid>
		<description><![CDATA[C lassic video from Google showing the realities of the online checkout process. If you haven&#8217;t experienced this yourself you haven&#8217;t been online. Very clever.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-miscellaneous/online-checkout/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Schedule-based Date/Time Addition</title>
		<link>http://www.servicenowguru.com/scripting/business-rules-scripting/schedule-time-addition/</link>
		<comments>http://www.servicenowguru.com/scripting/business-rules-scripting/schedule-time-addition/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 15:53:50 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Dates]]></category>
		<category><![CDATA[Schedules]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4076</guid>
		<description><![CDATA[I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem&#8230;date addition from the current date/time [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/business-rules-scripting/schedule-time-addition/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Record hand-drawn user signatures with SNCGuru Signature Pad!</title>
		<link>http://www.servicenowguru.com/system-ui/signature-pad/</link>
		<comments>http://www.servicenowguru.com/system-ui/signature-pad/#comments</comments>
		<pubDate>Thu, 20 Oct 2011 15:35:08 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System UI]]></category>
		<category><![CDATA[Digital signature]]></category>
		<category><![CDATA[GlideAjax]]></category>
		<category><![CDATA[GlideDialogWindow]]></category>
		<category><![CDATA[Script includes]]></category>
		<category><![CDATA[UI pages]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4118</guid>
		<description><![CDATA[I&#8216;ve seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something to do with a field service technician completing work in the field, and then being able to get a customer to sign indicating [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/signature-pad/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Creating a Live Feed Homepage Widget</title>
		<link>http://www.servicenowguru.com/system-ui/creating-live-feed-homepage-widget/</link>
		<comments>http://www.servicenowguru.com/system-ui/creating-live-feed-homepage-widget/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 14:47:40 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System UI]]></category>
		<category><![CDATA[Homepages]]></category>
		<category><![CDATA[Live Feed]]></category>
		<category><![CDATA[UI pages]]></category>
		<category><![CDATA[Widgets]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4101</guid>
		<description><![CDATA[S erviceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I&#8217;ve had a request recently to make this feature accessible from a user homepage. This article explains how you can [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/creating-live-feed-homepage-widget/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Login Terms and Conditions Dialog</title>
		<link>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/</link>
		<comments>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/#comments</comments>
		<pubDate>Wed, 12 Oct 2011 14:57:15 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[GlideAjax]]></category>
		<category><![CDATA[GlideDialogWindow]]></category>
		<category><![CDATA[Script includes]]></category>
		<category><![CDATA[UI pages]]></category>
		<category><![CDATA[UI scripts]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4059</guid>
		<description><![CDATA[ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but usually not successfully addressed, is the need to have the logged-in user accept some terms or conditions of use before they are allowed to [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Modifying the Label of Form Fields With Client Scripts</title>
		<link>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/modifying-label-form-fields-client-scripts/</link>
		<comments>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/modifying-label-form-fields-client-scripts/#comments</comments>
		<pubDate>Mon, 10 Oct 2011 16:47:32 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Script includes]]></category>
		<category><![CDATA[UI scripts]]></category>
		<category><![CDATA[Client scripts]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4067</guid>
		<description><![CDATA[H ere&#8217;s a quick tip for a Monday. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). It is possible, and this post will show you how it can be [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/modifying-label-form-fields-client-scripts/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>My Heart Will Go On &#8211; Recorder by Candle Light</title>
		<link>http://www.servicenowguru.com/service-now-miscellaneous/heart-recorder-candle-light/</link>
		<comments>http://www.servicenowguru.com/service-now-miscellaneous/heart-recorder-candle-light/#comments</comments>
		<pubDate>Fri, 23 Sep 2011 15:15:06 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4046</guid>
		<description><![CDATA[I hesitate to post this because I know that it may be difficult for some to watch, but I hope that it may be a source of solace to those of you who may be going through a hard time right now. It moved me enough to bring me to tears.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-miscellaneous/heart-recorder-candle-light/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Create an Attachment UI Action</title>
		<link>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/create-attachment-ui-action/</link>
		<comments>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/create-attachment-ui-action/#comments</comments>
		<pubDate>Mon, 19 Sep 2011 11:41:02 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[UI actions]]></category>
		<category><![CDATA[Attachments]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4035</guid>
		<description><![CDATA[T his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/ui-actions-system-ui/create-attachment-ui-action/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Adding ESS Chat Capability to a Standard Homepage</title>
		<link>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/</link>
		<comments>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 16:02:28 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Content management]]></category>
		<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Chat]]></category>
		<category><![CDATA[Homepages]]></category>
		<category><![CDATA[Widgets]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4009</guid>
		<description><![CDATA[I f you&#8217;re reading this you&#8217;ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it&#8217;s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Highlight Selected Navigation Module</title>
		<link>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/highlight-selected-navigation-module/</link>
		<comments>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/highlight-selected-navigation-module/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 14:05:52 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[UI scripts]]></category>
		<category><![CDATA[Module]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4000</guid>
		<description><![CDATA[I received a client request last night asking if there was any way to provide some sort of additional highlighting to the currently-selected module in the left navigation. You&#8217;re probably already aware that when you click on a link in the left nav that link changes to a bold text. The client wanted to add [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/highlight-selected-navigation-module/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Dueling Cleverbots</title>
		<link>http://www.servicenowguru.com/service-now-miscellaneous/cleverbot/</link>
		<comments>http://www.servicenowguru.com/service-now-miscellaneous/cleverbot/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 14:41:10 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3991</guid>
		<description><![CDATA[T his video is so funny I couldn&#8217;t resist sharing it. I feel like I&#8217;ve actually been part of a few conversations like this in my IT career.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-miscellaneous/cleverbot/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Control the Execution Order of Request Items in an Order Guide</title>
		<link>http://www.servicenowguru.com/system-definition/order-request-items-order-guide/</link>
		<comments>http://www.servicenowguru.com/system-definition/order-request-items-order-guide/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 12:43:18 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Graphical workflow]]></category>
		<category><![CDATA[Order Guide]]></category>
		<category><![CDATA[Service catalog]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3952</guid>
		<description><![CDATA[L ately I&#8217;ve been doing some service catalog work for a couple of clients and I&#8217;ve come across a requirement that I really haven&#8217;t had to address before. The requirement deals with order guides&#8230;specifically with the ability to control the execution order of individual items within an order guide. You&#8217;re probably aware that ServiceNow provides [...]]]></description>
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