TUESDAY, FEBRUARY 07, 2012
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What Everybody Should Know About ServiceNow Security Follow these guidelines to make sure you're using the right security technique for every situation! Read more
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Scripting Cheat Sheets ServiceNow provides a very robust scripting platform that allows you to customize and configure pretty much anything in the system. All of this scripting functionality can sometimes be a lot to get your head around. ServiceNowGuru's scripting cheat sheets allow you to cut through a lot of that confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions. Read more
Integration Tips and Tools ServiceNowGuru gives you access to some of the best ServiceNow integration tips and tools. Whether you're working with Single Sign-on, Web Services, or just trying to determine the best integration approach based on limited information, ServiceNowGuru has some awesome content to help you along your way. Read more

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had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second was to modify the text included in the alert dialog to be whatever they wanted. In this post I’ll explain some of the options that ServiceNow provides in this area and how you can get even more flexibility and control over this behavior through scripting.

Custom Dirty Form Alert

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ecently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the ‘Edit’ button on the ‘Affected CIs’ related list. The alert message would give them some information or a warning, allow the user to confirm, and then continue on to the edit screen. ServiceNow gives you a lot of control over the behavior of some buttons with the configuration of UI actions. There are other buttons in the system, however, that you can’t easily control…including many related list buttons. In order to meet this requirement I created an ‘onLoad’ client script to attach an event listener and onclick function to the necessary button. Read on to see how it’s done!

Related List Event

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appy Thanksgiving to those celebrating in the US! Hopefully we can all find a few things to be thankful for. I ran across a couple of Youtube videos featuring the Swedish Chef from the Muppets that might provide some inspiration to those of you struggling to come up with Thanksgiving cooking ideas. Enjoy!

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ere are a couple of script examples you might find useful. Say you’ve got a multi-line text field or variable that contains a lot of text. To save time in scrolling (or clicking the ‘+’ icon next to the field) to see all of the text you just want to auto-expand the height of the field to fit its contents based on some other client-side trigger. Here are a couple of scripts that allow you to do that.

Expand Multi-line Height

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  • Mark Stanger: This functionality doesn’t connect to an FTP server. See this line in the post above…...
  • Mark Stanger: The report page is back-end XML so there’s no way to directly manipulate the behavior of that...
  • Mark Stanger: Due to some ServiceNow limitations, the localhost MID server option had to be removed.
  • Matt Haak: Is it possible to use this with the local Mid Server (mid.server.localhost) It appears from this community...