• Crossfuze Change Management Turnkey Webinar

    Join us on January 18 at 2pm EST to learn how the Crossfuze Change Management Turnkey can help transform your organization's change management processes! Read More
  • Scripting Cheat Sheets

    ServiceNowGuru's scripting cheat sheets allow you to cut through scripting confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions.

    Read More
  • Are YOU a ServiceNow Jedi?

    Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force.

    Read More
  • Integration Tips and Tools

    Whether you're working with Single Sign-on, Web Services, or another integration capability, ServiceNowGuru has some awesome integration tips and tools to help you along your way.

    Read More
  • SNCGuru Search Provider

    The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work from the entire ServiceNow community. Search the ServiceNow wiki, ServiceNow forums, and all at once!

    Read More
  • What Everybody Should Know About ServiceNow Security

    Follow these guidelines to make sure you're using the right security technique for every situation!

    Read More
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Customer Satisfaction Award

Last week at the Knowledge15 ServiceNow conference in Las Vegas, Crossfuze Solutions was recognized as having the highest Customer Satisfaction Score across all authorized partners. Additionally, Crossfuze was recognized as having the second-highest Customer Satisfaction Score across all partner tier levels (130 partners) — coming within one-tenth of one percent of first place.

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Welcome to Knowledge15!



reetings from ServiceNow’s annual Knowledge conference! For myself, and all of the people at Crossfuze Solutions, we’re already in the thick of things assisting with pre-conference training. ServiceNow always puts on a great conference, and we’re excited to be a part of it. Crossfuze is a conference sponsor again this year so please stop by to see us at Booth 631! We would love the opportunity to say hello and show you we’re delivering world-class ServiceNow solutions with one of the highest customer satisfaction ratings in the ServiceNow partner ecosystem.


K15 VIP Dinner – Request an Invite!

Crossfuze Solutions is pleased to partner with BDNA to host a VIP dinner at Knowledge 15. Space is *extremely* limited, so we won’t be able to invite everybody who wants to come. However, if you are going to be at K15, and you are available on Tuesday at 7:30, add your name to our request list, and we’ll try to invite as many of you as we can.

Sign up for this unique K15 VIP dinner event on BDNA’s website.

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Identify which ServiceNow Record Producer was used to create a record

Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things.

Over the years I’ve worked with ServiceNow, I’ve seen several requests to be able to report on or identify the record producer used to create a particular record. This would allow for easier identification of the entry point for record producer transactions. Unfortunately, ServiceNow doesn’t give us a simple way of accomplishing this. Even though there is a record producer ‘Script’ field and a ‘producer’ script object to work with, nothing is built to be able to dynamically identify the record producer used. This means that you’re stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. Read on for a fairly simple solution to this problem!

Record Producer Populated

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...