Crossfuze is proud to present its second webinar in our turnkey series, “Knowledge Management: At the Intersection of Everything.”
Knowledge Management is the glue that ties the many pieces of ServiceNow together. It is how you track information in your business, as well as how you communicate with your customers. Good Knowledge Management deflects incidents, reduces support costs, improves employee self service, and reduces the need for incident escalation.
Several years ago, I worked on a large ServiceNow implementation of change management. One of the key requirements on that project was to allow for the logical grouping of CIs. The primary reason for this grouping was to facilitate referencing and adding/removing these common CIs when they were all affected. This is fairly common when you’ve got a group of CIs that need the same routine maintenance or patching for example. You can imagine if you had to do this constantly for 100 different CIs how much of a pain that could become :). This capability doesn’t exist in ServiceNow and it’s actually more complex to implement than you would think but I’ve had a solution for it for quite some time.
In response to a few questions on the ServiceNow community I’ve decided to formalize this solution in an update set and publish it here on ServiceNow Guru. It allows for much simpler management and usage of these grouped CIs and can be found here in the ‘Configuration Item Groups’ update set. This has also been incorporated along with several hundred additional improvements in the Crossfuze Change Management turnkey solution. If you like this solution and are looking into change management, I highly recommend taking a look and requesting a demo!
oday’s post comes in response to a ServiceNow community question related to the UI14 bookmark capability. I’ve written before about customizing some of the UI changes in the ServiceNow Eureka release. The question posed today was specifically about changing the default colors (and potentially images) used for bookmarks in the edge pane. In this post I’ll show you how to customize these bookmarks via the ServiceNow admin UI.
he ServiceNow Eureka release contains many new features and changes. Among these are some significant changes to the look and feel that are generally a very nice (and needed) improvement over previous versions of ServiceNow. I have heard a few complaints about the way that the Banner Frame has been reorganized though. Instead of having the update set, language, and application pickers, etc. available directly, they’ve been moved into a separate menu which is now accessed by clicking a gear icon in the header. While I understand ServiceNow’s reasoning for this – the old header bar was starting to look very dated and cluttered – the update set picker in particular is something that I believe really needs to be visible to admins and developers at all times. In this post I’ll show you a quick workaround you can apply to your system to bring the update set picker back where it belongs!