• Crossfuze Change Management Turnkey Webinar

    Join us on January 18 at 2pm EST to learn how the Crossfuze Change Management Turnkey can help transform your organization's change management processes! Read More
  • Scripting Cheat Sheets

    ServiceNowGuru's scripting cheat sheets allow you to cut through scripting confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions.

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  • Are YOU a ServiceNow Jedi?

    Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force.

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  • Integration Tips and Tools

    Whether you're working with Single Sign-on, Web Services, or another integration capability, ServiceNowGuru has some awesome integration tips and tools to help you along your way.

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  • SNCGuru Search Provider

    The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work from the entire ServiceNow community. Search the ServiceNow wiki, ServiceNow forums, and all at once!

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  • What Everybody Should Know About ServiceNow Security

    Follow these guidelines to make sure you're using the right security technique for every situation!

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Knowledge Management Webinar

Crossfuze is proud to present its second webinar in our turnkey series, “Knowledge Management: At the Intersection of Everything.”

Knowledge Management is the glue that ties the many pieces of ServiceNow together. It is how you track information in your business, as well as how you communicate with your customers. Good Knowledge Management deflects incidents, reduces support costs, improves employee self service, and reduces the need for incident escalation.

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Group Configuration Items for Easier Management in ServiceNow

Several years ago, I worked on a large ServiceNow implementation of change management. One of the key requirements on that project was to allow for the logical grouping of CIs. The primary reason for this grouping was to facilitate referencing and adding/removing these common CIs when they were all affected. This is fairly common when you’ve got a group of CIs that need the same routine maintenance or patching for example. You can imagine if you had to do this constantly for 100 different CIs how much of a pain that could become :). This capability doesn’t exist in ServiceNow and it’s actually more complex to implement than you would think but I’ve had a solution for it for quite some time.

In response to a few questions on the ServiceNow community I’ve decided to formalize this solution in an update set and publish it here on ServiceNow Guru. It allows for much simpler management and usage of these grouped CIs and can be found here in the ‘Configuration Item Groups’ update set. This has also been incorporated along with several hundred additional improvements in the Crossfuze Change Management turnkey solution. If you like this solution and are looking into change management, I highly recommend taking a look and requesting a demo!

CI Group

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Modifying UI14 Bookmark Appearance and Behavior


oday’s post comes in response to a ServiceNow community question related to the UI14 bookmark capability. I’ve written before about customizing some of the UI changes in the ServiceNow Eureka release. The question posed today was specifically about changing the default colors (and potentially images) used for bookmarks in the edge pane. In this post I’ll show you how to customize these bookmarks via the ServiceNow admin UI.

UI14 Bookmark Shortcodes

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Bringing the Update Set Picker back from the UI14 Gear Menu


he ServiceNow Eureka release contains many new features and changes. Among these are some significant changes to the look and feel that are generally a very nice (and needed) improvement over previous versions of ServiceNow. I have heard a few complaints about the way that the Banner Frame has been reorganized though. Instead of having the update set, language, and application pickers, etc. available directly, they’ve been moved into a separate menu which is now accessed by clicking a gear icon in the header. While I understand ServiceNow’s reasoning for this – the old header bar was starting to look very dated and cluttered – the update set picker in particular is something that I believe really needs to be visible to admins and developers at all times. In this post I’ll show you a quick workaround you can apply to your system to bring the update set picker back where it belongs!


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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...