THURSDAY, JANUARY 19, 2017
  • Crossfuze Change Management Turnkey Webinar

    Join us on January 18 at 2pm EST to learn how the Crossfuze Change Management Turnkey can help transform your organization's change management processes! Read More
  • Scripting Cheat Sheets

    ServiceNowGuru's scripting cheat sheets allow you to cut through scripting confusion by providing a clear, concise reference to the most-commonly used scripting methods and functions.

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  • Are YOU a ServiceNow Jedi?

    Whether you're a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force.

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  • Integration Tips and Tools

    Whether you're working with Single Sign-on, Web Services, or another integration capability, ServiceNowGuru has some awesome integration tips and tools to help you along your way.

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  • SNCGuru Search Provider

    The ServiceNowGuru search provider can help you locate that information and leverage documentation and troubleshooting work from the entire ServiceNow community. Search the ServiceNow wiki, ServiceNow forums, and SNCGuru.com all at once!

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  • What Everybody Should Know About ServiceNow Security

    Follow these guidelines to make sure you're using the right security technique for every situation!

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‘Copy’ UI action for Change requests

I

often see clients request the ability to copy task records.  There are a variety of ways to implement copying functionality and each method has its trade-offs.  Templates, a checkbox field combined with a business rule, or even activating the ‘Insert’ UI action buttons for the task table are all methods that I’ve seen.

In my experience, the best method is to create a brand new UI action button on the table in question.  Below is a script I created to add a ‘Copy’ button to the ‘Change request’ form. This script should be pretty complete for most implementations.  You may just have to customize a few lines to copy over the appropriate fields.  The main advantage that this script has over other methods is that it also copies all of the ‘Affected CI’ records, Change tasks, and attachments for both the Change request and all Change tasks.

Read more ...

Sequoia Capital believes!

S

ervice-now.com receives $41M investment funding from Sequoia Capital.  Service-now.com disclosed today that it has raised $41M of a $66M funding round.

Read more ...

‘Copy’ UI action for Change requests

I

often see clients request the ability to copy task records.  There are a variety of ways to implement copying functionality and each method has its trade-offs.  Templates, a checkbox field combined with a business rule, or even activating the ‘Insert’ UI action buttons for the task table are all methods that I’ve seen.

In my experience, the best method is to create a brand new UI action button on the table in question.  Below is a script I created to add a ‘Copy’ button to the ‘Change request’ form. This script should be pretty complete for most implementations.  You may just have to customize a few lines to copy over the appropriate fields.  The main advantage that this script has over other methods is that it also copies all of the ‘Affected CI’ records, Change tasks, and attachments for both the Change request and all Change tasks.

Read more ...

Sequoia Capital believes!

S

ervice-now.com receives $41M investment funding from Sequoia Capital.  Service-now.com disclosed today that it has raised $41M of a $66M funding round.

Read more ...

Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...