Comments on: ‘Copy’ UI action for Change requests

By: Scott Hetzel

Scott Hetzel — Tue, 16 Aug 2011 19:04:57 +0000

I’m going to recommend we enforce policy/procedures (let the wrist slapping begin!) Thanks Mark for the info..

By: Mark Stanger

Mark Stanger — Tue, 16 Aug 2011 16:20:05 +0000

@scott – You can do a change copy without an insert, but you have to pass all of the information over the URL in a ‘sysparm_query’ parameter and then redirect the user to the URL in order to make it work. With a full record copy, that’s usually way too much information to handle that way. If you want to give it a try, you can construct your URL as shown here…

http://www.servicenowguru.com/service-now-general-knowledge/populating-default-values-url-module/

By: Scott Hetzel

Scott Hetzel — Tue, 16 Aug 2011 16:15:36 +0000

Mark – do you know how I could change your code to NOT insert the record until the required fields are filled out by user? (similar to how the Global ‘New’ UI Action works)

My problem is people will copy a Change with my UI Action, then close out their browser or navigate to another area of ServiceNow and not fill in my required fields..

Thx..

By: Mark Stanger

Mark Stanger — Tue, 27 Jul 2010 10:43:55 +0000

No problem. Here's a link to the article describing the other methods. http://www.servicenowguru.com/system-ui/ui-action...

By: Scott Hetzel

Scott Hetzel — Mon, 26 Jul 2010 12:04:05 +0000

Thanks for the info and Help!

By: Mark Stanger

Mark Stanger — Fri, 23 Jul 2010 16:56:11 +0000

There isn’t with this method. There is another way of doing the same thing that would allow you to select a change request to copy from (from a reference field). If you were to use this method, then you could put that field on a change request form with the few fields you needed to override, require those fields to be filled in, and then copy those values over the newly-created change.

I’ve been meaning to post that method for a while. I’ll try to post it next week.

By: Scott Hetzel

Scott Hetzel — Fri, 23 Jul 2010 14:28:48 +0000

Hi Mark,

Is there a way to do this exact action but not automatically insert the record. Require the user to submit after filling out some Change Request specific fields on the new record which is displayed after pressing the UI Action?

Thanks – Scott

By: Mark Stanger

Mark Stanger — Mon, 21 Jun 2010 07:51:22 +0000

Out of box, a problem can be related to a single change request, but a change request can be related to many problem tickets. Any time you have a reference field on a form, it represents a one-to-many relationship with the table it references. With problem-change, you have a reference field on the problem form, and a related list on the change form. You need to personalize the change request related lists and add the problems list.

By: Ashutosh

Ashutosh — Sun, 20 Jun 2010 11:25:27 +0000

Hi..this is awesome, Thanxx a ton..! but unfortunate this is not my current requirement!

My requirement is to relate multiple problem tickets with one Change request record..however currently one PRBXXX is related with one CHGXXX record.

I have found UI action, and business rule where changes need to make, but not able to get different logics..

Any ideas to get this done !

By: Sabrina Ethridge

Sabrina Ethridge — Mon, 10 May 2010 07:17:14 +0000

This is great… Thanks. Is there something that I could add to this UI Action that would bypass any missing required fields during the copy process? This code appears to try to save the current change prior to making the copy.