his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution in that case is to set up a UI action button or link that performs the same function.
Defined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article is to point out something that often gets overlooked when working with Defined Related Lists and to share a few Defined Related Lists that I’ve used in the past.
Iam really enjoying being here at Knowledge 10 and meeting so many of you who read our posts. I have been busy in one-on-one sessions hearing requests and helping come up with answers. One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip file. Another reader wanted to know how to send attachments as a zip file via a web service. I believe this post should help solve both questions.
ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.Â While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.Â Sending attachments from Service-now to a third-party system isn’t something that we’ve actually implemented in the past.Â However, with the number of people asking for it lately, I decided to write up a solution.
Attaching a file to a record within the ServiceNow interface is a trivial task. However, many customers have found it necessary to send an attachment via web services to Service-now. This need is usually spawned from an integration with a 3rd-party product. The SOAP Attachments update set is the perfect solution for this problem.