THURSDAY, JANUARY 19, 2017

Posts Tagged ‘Attachments’

Create an Attachment UI Action

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his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution in that case is to set up a UI action button or link that performs the same function.

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Defined Related Lists

Defined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article is to point out something that often gets overlooked when working with Defined Related Lists and to share a few Defined Related Lists that I’ve used in the past.

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Download Attachments as a ZIP File

Iam really enjoying being here at Knowledge 10 and meeting so many of you who read our posts.  I have been busy in one-on-one sessions hearing requests and helping come up with answers.  One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip file.  Another reader wanted to know how to send attachments as a zip file via a web service.  I believe this post should help solve both questions.

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Sending attachments to a 3rd-party service desk

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ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.  While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.  Sending attachments from Service-now to a third-party system isn’t something that we’ve actually implemented in the past.  However, with the number of people asking for it lately, I decided to write up a solution.

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Sending an attachment to ServiceNow via Web Services

Attaching a file to a record within the ServiceNow interface is a trivial task.  However, many customers have found it necessary to send an attachment via web services to Service-now.  This need is usually spawned from an integration with a 3rd-party product.  The SOAP Attachments update set is the perfect solution for this problem.

The update set has now been added to the latest release of ServiceNow as part of the core code.  You will only need this update set if you’re on an older build.

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...