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Posts Tagged ‘Attachments’

Create an Attachment UI Action

Monday, 19 September, 2011 05:41 Written by Mark Stanger
8 Comments

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his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution in that case is to set up a UI action button or link that performs the same function.

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Defined Related Lists

Friday, 30 July, 2010 05:10 Written by Mark Stanger
2 Comments

Defined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article is to point out something that often gets overlooked when working with Defined Related Lists and to share a few Defined Related Lists that I’ve used in the past.

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Download Attachments as a ZIP File

Tuesday, 20 April, 2010 22:33 Written by Jacob Andersen
4 Comments

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am really enjoying being here at Knowledge 10 and meeting so many of you who read our posts.  I have been busy in one-on-one sessions hearing requests and helping come up with answers.  One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip file.  Another reader wanted to know how to send attachments as a zip file via a web service.  I believe this post should help solve both questions.

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Sending attachments to a 3rd-party service desk

Wednesday, 14 April, 2010 16:47 Written by Jacob Andersen
11 Comments

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ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.  While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.  Sending attachments from Service-now to a third-party system isn’t something that we’ve actually implemented in the past.  However, with the number of people asking for it lately, I decided to write up a solution.

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Sending an attachment to Service-now via Web Services

Wednesday, 24 March, 2010 10:16 Written by Jacob Andersen
3 Comments

A
ttaching a file to a record within the Service-now interface is a trivial task.  However, many customers have found it necessary to send an attachment via web services to Service-now.  This need is usually spawned from an integration with a 3rd-party product.  The SOAP Attachments update set is the perfect solution for this problem.

The update set has now been added to the latest release of Service-now as part of the core code.  You will only need this update set if you’re on an older build.

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Service-now.com Winter 2010 release

Wednesday, 06 January, 2010 14:41 Written by Mark Stanger
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Service-now.com has announced the upcoming Winter 2010 release!

–Update:

There’s been an overview Webinar scheduled for the Winter 2010 release.  Here are the details:

You are invited to the Winter 2010 Release Webinar
An overview of the Winter 2010 Release is available through two live Webinars with Jay Berlin, Service-now.com principal architect. The Webinars are scheduled for Thursday, January 14, 2010.

9:00 AM PST (4:00 PM GMT) and 3:00 PM PST (11:00 PM GMT)

Register for the Webinar here!

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Latest Comments

  • Mark Stanger: This functionality doesn’t connect to an FTP server. See this line in the post above…...
  • Mark Stanger: The report page is back-end XML so there’s no way to directly manipulate the behavior of that...
  • Mark Stanger: Due to some ServiceNow limitations, the localhost MID server option had to be removed.
  • Matt Haak: Is it possible to use this with the local Mid Server (mid.server.localhost) It appears from this community...