Sunday, Sep 05, 2010
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Posts Tagged ‘Attachments’

Defined Related Lists

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efined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article is to point out something that often gets overlooked when working with Defined Related Lists and to share a few Defined Related Lists that I’ve used in the past.


Download Attachments as a ZIP File

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am really enjoying being here at Knowledge 10 and meeting so many of you who read our posts.  I have been busy in one-on-one sessions hearing requests and helping come up with answers.  One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip file.  Another reader wanted to know how to send attachments as a zip file via a web service.  I believe this post should help solve both questions.


Sending attachments to a 3rd-party service desk

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ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.  While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.  Sending attachments from Service-now to a third-party system isn’t something that we’ve actually implemented in the past.  However, with the number of people asking for it lately, I decided to write up a solution.


Sending an attachment to Service-now via Web Services

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ttaching a file to a record within the Service-now interface is a trivial task.  However, many customer have found it necessary to send an attachment via web services to Service-now.  This need is usually spawned from an integration with a 3rd-party product.  The SOAP Attachments update set is the perfect solution for this problem. The update set has now been added to the latest release of Service-now as part of the core code.  You will only need this update set if you’re on an older build.


Service-now.com Winter 2010 release

Service-now.com has announced the upcoming Winter 2010 release!

–Update:

There’s been an overview Webinar scheduled for the Winter 2010 release.  Here are the details:

You are invited to the Winter 2010 Release Webinar
An overview of the Winter 2010 Release is available through two live Webinars with Jay Berlin, Service-now.com principal architect. The Webinars are scheduled for Thursday, January 14, 2010.

9:00 AM PST (4:00 PM GMT) and 3:00 PM PST (11:00 PM GMT)

Register for the Webinar here!


 

Recent Comments

  • Scott Stechmesser: Awesome script to use. Works great. How would you modify it to be able to copy a Catalog UI Policy?
  • Tulio: Perfect!!! Thanks for this.
  • Ron Methias: Another reason why I have stopped going to the official SN documentation sites and make the GURU my...
  • Richard Huss: Ingenious – and somewhat simpler than the way the Incident Resolution best practice plugin does...
  • valor: Joe, that’s one of the reasons why I’m parsing out the URL instead of trying to get the page...