THURSDAY, JANUARY 19, 2017

Posts Tagged ‘Business rules’

Modifying UI14 Bookmark Appearance and Behavior

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oday’s post comes in response to a ServiceNow community question related to the UI14 bookmark capability. I’ve written before about customizing some of the UI changes in the ServiceNow Eureka release. The question posed today was specifically about changing the default colors (and potentially images) used for bookmarks in the edge pane. In this post I’ll show you how to customize these bookmarks via the ServiceNow admin UI.

UI14 Bookmark Shortcodes

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Prevent Redundant Approval Requests in ServiceNow

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f you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may be asked to approve as the ‘Requested by’ person’s manager, then again because I own one of the affected CIs, and then again because I’m a member of the Change Advisory Board! While this behavior may be desirable in certain situations, most of the time it’s completely redundant and annoying to end users. If I’ve already indicated my approval on a change as a manager, why should I be asked to approve again later? I’ve come up with what I think is a pretty effective solution to this problem that I’ll share here in this article.

Redundant Approvals

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UI Info and Error Message Cheat Sheet

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nformation messages are a great way to provide UI feedback to end users as they interact with the various forms in your instance. This article describes the various methods you can use to display information messages to the users accessing your ServiceNow system.

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Refresh the Left Navigation Pane via Script

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ere’s a quick scripting tip for today. Have you ever needed to refresh the left navigation menu in response to some script action? I don’t think this requirement comes up often, but I just had somebody ask me a question related to this so I figured I would find out how it can be done.

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Schedule-based Date/Time Addition

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was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem…date addition from the current date/time based on a schedule). Working with dates and schedules can really be a pain if you don’t have good examples to work from so hopefully these help somebody at some point. Read on for the full scripts.

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...