Business rules

/Tag:Business rules

Modifying UI14 Bookmark Appearance and Behavior

By | September 26th, 2014|Categories: System UI|Tags: , |

Today’s post comes in response to a ServiceNow community question related to the UI14 bookmark capability. I’ve written before about customizing some of the UI changes in the ServiceNow Eureka release. The question posed today was specifically about changing the default colors (and potentially images) used for bookmarks in the edge pane. In this post I’ll [...]

Prevent Redundant Approval Requests in ServiceNow

By | December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

Schedule-based Date/Time Addition

By | October 26th, 2011|Categories: Business rules|Tags: , , |

I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem…date addition from the current date/time based [...]