Posts Tagged ‘Catalog client scripts’
Posted by Mark Stanger in Client scripts Friday, 18 June 2010 07:47 3 Comments
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ist collector variables are a great way (currently the only way) to allow a user to select multiple options from a referenced table in a single variable on a service catalog item. The list collector variable allows you to choose from one to many (potentially hundreds or more) selections. What if you wanted to limit the number of items that a user could select? This script does exactly that. It restricts the selected items list on a list collector variable to whatever amount you choose. Just use the catalog client script below and set the variables for the maximum number of selections and the name of the variable to apply the restriction to.
Posted by Mark Stanger in Client scripts Wednesday, 17 February 2010 12:24 2 Comments
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ne common configuration task in Service-now is to disable (make read-only) or remove certain select options from a choice list of a particular choice field. By far, the most common scenario where I’ve seen this is when a customer wants to restrict access to some ‘Closed’ type of option in a choice list depending on the role of the user. This is so common, in fact, that it has been worked into an Incident Management Best Practices plugin. In general, removing or adding choice list options is pretty easy to do, but there are a few things that you need to look out for. Disabling or enabling choice list options is not as simple just because it’s not a built-in function in Service-now. In this post, I’ll show you how to do both!
Posted by Mark Stanger in Client scripts Tuesday, 2 February 2010 07:42 2 Comments
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ach Service Catalog variable in Service-now allows you to provide the end-user with some additional information about that variable and how to use it. By default, these ‘Help Text’ sections are collapsed when the service catalog item loads. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. Here’s how you can toggle the display of the help text for variables in your service catalog.
Posted by Mark Stanger in Client scripts Wednesday, 13 January 2010 16:28 14 Comments
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f you’ve worked with the Service-now.com service catalog much, you’ve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to dial with those differences.
One of these differences is the List collector variable. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely.
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