Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. By default, these ‘Help Text’ sections are collapsed when the service catalog item loads. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. Here’s how you can toggle the display of the help text for variables in your service catalog.
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f you’ve worked with the Service-now.com service catalog much, you’ve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences.
One of these differences is the List collector variable. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely.
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