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	<title>ServiceNow Guru &#187; CMDB Archives </title>
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	<description>ServiceNow Consulting Scripting Administration Development</description>
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		<title>Track Affected CIs in One Place</title>
		<link>http://www.servicenowguru.com/cmdb/track-affected-cis-one-place/</link>
		<comments>http://www.servicenowguru.com/cmdb/track-affected-cis-one-place/#comments</comments>
		<pubDate>Fri, 27 May 2011 12:47:53 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Change management]]></category>
		<category><![CDATA[Incident management]]></category>
		<category><![CDATA[Problem management]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3740</guid>
		<description><![CDATA[I t should come as no surprise to you that, if used properly, your CMDB can be an extremely valuable input to your incident/problem/change processes. This is true not only of the actual CIs, but also the &#8216;Affected CI&#8217; records that you create. ServiceNow gives you a couple of different places to track this information. [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Expand/Collapse All Separator Modules at Once</title>
		<link>http://www.servicenowguru.com/system-ui/expand-collapse-separator-modules/</link>
		<comments>http://www.servicenowguru.com/system-ui/expand-collapse-separator-modules/#comments</comments>
		<pubDate>Tue, 17 May 2011 13:37:11 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System UI]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Module]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3569</guid>
		<description><![CDATA[A few weeks ago I helped a co-worker with a requirement they had to allow users to easily collapse and expand all of the module separator sections under the &#8216;Configuration&#8217; application in ServiceNow. The &#8216;Configuration&#8217; application is loaded with modules for all of the CMDB classes in the system. While this may be useful for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Creating an Alias for Reference Field Searches</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/creating-alias-reference-field-searches/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/creating-alias-reference-field-searches/#comments</comments>
		<pubDate>Mon, 03 May 2010 13:26:51 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Reference field]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1662</guid>
		<description><![CDATA[A while ago I wrote about some of the different ways to customize the autocomplete search behavior for a reference field. I saw a forum post the other day where the poster asked if it was possible to create aliases for records so that they could be searched on. For example, what if you had [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Viewing CI Subscription Notifications</title>
		<link>http://www.servicenowguru.com/reporting/viewing-ci-subscription-notifications/</link>
		<comments>http://www.servicenowguru.com/reporting/viewing-ci-subscription-notifications/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 14:36:45 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Reporting]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Subscription-based Notifications]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=717</guid>
		<description><![CDATA[T he Subscription-based Notification plugin allows Service-now users to manage their subscriptions for any notification in the system. It also allows users to subscribe to particular Configuration Items in your CMDB that they may be interested in. As an administrator or process owner, it may be necessary for you to be able to view or [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Promote a Field from an Extended Table in Service-now</title>
		<link>http://www.servicenowguru.com/scripting/promote-field-extended-table-servicenow/</link>
		<comments>http://www.servicenowguru.com/scripting/promote-field-extended-table-servicenow/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 13:13:34 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Scripting]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration management]]></category>
		<category><![CDATA[Dictionary]]></category>
		<category><![CDATA[Extended tables]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=676</guid>
		<description><![CDATA[This customization DOES NOT come across in update sets! If you make this change you need to make it across all of your instances manually as soon as you verify the result in a dev or test instance. S ervice-now allows you to use and create extended tables to help organize your database structure.  Out-of-box, [...]]]></description>
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		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Walking the Service-now.com CMDB Relationship Tree</title>
		<link>http://www.servicenowguru.com/scripting/script-includes-scripting/walking-servicenowcom-cmdb-relationship-tree/</link>
		<comments>http://www.servicenowguru.com/scripting/script-includes-scripting/walking-servicenowcom-cmdb-relationship-tree/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 20:08:52 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Script includes]]></category>
		<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Change management]]></category>
		<category><![CDATA[Configuration management]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[UI actions]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=521</guid>
		<description><![CDATA[One of the great features of Service-now.com is its CMDB and relational mapping.  You can easily set up relationships between any CIs in the system.  Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps.  Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.]]></description>
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		<slash:comments>10</slash:comments>
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