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erviceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I’ve had a request recently to make this feature accessible from a user homepage. This article explains how you can easily create a Live Feed homepage widget.
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f you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to a standard homepage. This article explains how you can do it too!
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couple of weeks ago at Knowledge11 I presented a session on Advanced Incident Management. One of the topics discussed there was to help your users help themselves by finding solutions in a knowledge base. A simple way to make this more of a focus for your end users is to add a ‘Knowledge Search’ widget to the top of their homepage.
Even if you already have this functionality in your instance, this should serve as a good tutorial on adding any new custom homepage widget to your ServiceNow instance.
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or the most part, homepage administration in Service-now is pretty simple. The basic concepts (which are documented on the Service-now wiki) are almost always enough to get by on. There are a couple of homepage administration situations that I’ve seen come up quite often that aren’t as easily understood. In this article I’ll describe the following situations and show you how to deal with them in your Service-now implementation.
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