Posts Tagged ‘Integration’
Posted by Jacob Andersen in Integration, Single Sign-on Monday, 28 June 2010 15:35 No Comments
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ervice-now makes configuring SSO into your Service-now instance very simple. By enabling a plugin and configuring a couple of properties, single sign-on can be set up in less than 10 minutes. Documentation surrounding these SSO methods are also well done and easy to follow.
Recently, I’ve come across a number or clients that want to use Service-now as their main company portal and wish to configure their Service-now instance to generate an SSO token that can be consumed by a third party service provider. In other words, they desire to have outbound single sign-on directed to of their other internal applications. Because of this increasingly common request, I have created an update set that can be used for such a purpose called, Outbound Single Sign-on via Digested Token.
Posted by Jacob Andersen in Integration, Reporting Tuesday, 16 March 2010 12:26 5 Comments
Scheduled Data Extract
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ervice-now provides numerous ways of getting data into the system. The import set functionality supports pulling data in from an attachment, FTP(S) servers, JDBC data sources, etc. However, a common problem that many customers have is trying to get data out of their SN instance and into their data center. The simplest way to handle this currently is by having a report emailed to you on a scheduled basis. There has to be a better way!
The good news is that there is a better way. The “Scheduled Data Extract” update set has been designed to allow a user to have reports, tables, or table views sent to a specific directory on a local mid server or FTP to a customer’s FTP/FTPS server on a scheduled basis. The “Scheduled Data Extract” update set has been battle-tested and is used by several large Service-now customers today.
Posted by Jacob Andersen in CMDB Wednesday, 24 February 2010 10:02 6 Comments
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ne of the most basic needs that a customer has when building out their CMDB is extending it to match the types of CIs that they’re currently using in their company. This is especially true when bringing data in from a 3rd-party CMDB (such as IBM’s CCMDB, HP’s uCMDB, etc) with Service-now. Some of these CMDBs have hundreds of class types with scores of fields for each class. How can you get the 3rd-party data into Service-now when the schema is so different?
There are essentially four main steps to accomplish this: decide what classes and fields need to be brought across, create a mapping document, extend the Service-now CMDB to accept the new classes, and send the data from the 3rd party CMDB to Service-now.
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