Posts Tagged ‘mail_script’
Posted by Mark Stanger in Email Notifications, System Definition Thursday, 29 April 2010 12:50 8 Comments
I learned something new today while building out a few email notifications. If you’ve been around Service-now for a while
you’re probably familiar with the formatting of email notification messages. One of the common requirements for outgoing email notifications is to include a link to the originating record or task in the email. Doing this makes it easy for end users to return to the record that they need to work on. There are a couple of simple ways to include these links in the body of an email notification in Service-now. One way I’ve known about for a long time, the other way I just discovered.
Posted by Mark Stanger in Email Notifications, Scripting Friday, 12 March 2010 11:01 No Comments
I
t’s very common to send out an email notification at different stages of a task. There are great example notifications out-of-box in the Service-now platform that show you how to set these up. In some cases, you may wish to send more than the standard information in your email. The ‘mail_script’ tag can be used to do some more advanced script processing and then print out the results using the ‘template.print’ command. Here’s a sample script that you could use in an outbound email notification. The sample script is designed to send out information about a particular task. It also includes a ‘mail_script’ function to perform some advanced processing and include links to all of the associated attachments for the task. This script can be pasted directly into the ‘Message’ field on an email notification or email template record.
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