TUESDAY, FEBRUARY 07, 2012

Posts Tagged ‘Subscription-based Notifications’

Viewing CI Subscription Notifications

Tuesday, 26 January, 2010 07:36 Written by Mark Stanger
1 Comment

T

he Subscription-based Notification plugin allows Service-now users to manage their subscriptions for any notification in the system. It also allows users to subscribe to particular Configuration Items in your CMDB that they may be interested in.
As an administrator or process owner, it may be necessary for you to be able to view or report on which users have subscribed to updates for a particular configuration item. You may also want to see what configuration items a particular user has subscribed to without opening up their subscriptions page.

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Subscribe to Multiple CIs at the Same Time in Service-now.com

Friday, 08 January, 2010 11:35 Written by Mark Stanger
6 Comments

A

while ago I was asked by a client to help them get set up with the Service-now Subscription-based Notification plugin. I had previewed the functionality but really hadn’t worked with it very much. As I dug deeper I realized that the standard setup wasn’t going to work for them. Subscription-based notifications are really not intended to be used on a bulk-subscription basis. The idea is that you might pick a handful of CIs that you are interested in and subscribe to them.

The needs that my client had brought to light the following questions:

1How can I easily subscribe to multiple CIs without having to click through the creation of a single subscription record for each CI? If I want to subscribe to the 50 network devices I’m responsible for I don’t want to have to set each of these up one-by-one.

2How can I use CI subscription notifications and not spam the end-user with a notification for each CI? An example of this would be a system administrator who is responsible for a cluster of web servers. A configuration change on one of them typically means a configuration change on all of them. We don’t want to be sending the admin an email for each of the 100 servers every time an update is made to the change ticket.

Shown below is the solution that we came up with…

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Latest Comments

  • Mark Stanger: This linkage all happens for you if you use the task survey plugin. You can look on the wiki for more...
  • Vineeth: I want a way in which if a survey is filled in by the user the response are stored in the survey response...
  • Mark Stanger: This functionality doesn’t connect to an FTP server. See this line in the post above…...
  • Mark Stanger: The report page is back-end XML so there’s no way to directly manipulate the behavior of that...