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Posts Tagged ‘UI actions’

GlideDialogWindow: Advanced Popups Using UI Pages

Thursday, 23 September, 2010 14:55 Written by Mark Stanger
13 Comments

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his article is the 3rd in a series of posts explaining the use of ‘GlideDialog’ in Service-now. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in Service-now just use the tags at the bottom of this article.

In this article I’ll show you how you can use GlideDialogWindow to pop open a dialog containing any custom UI Page information you want. I’ll also show how you can pass information into those dialogs, and how you can return information from those dialogs back to the standard form that initiated the dialog. These dialogs can be initiated from any place where you can use client scripts…client scripts, UI Macros, UI Actions, etc.

The only warning I’ll give here is this: While it’s very easy to pop open a dialog window using this method, the real work happens in the UI Page contained in the dialog. The purpose of this post is not to explain the complexities of creating your own UI Pages in Service-now. Until I get a chance to write about those, the best recommendation I can give you would be to take a look at the UI Pages you’ll find out-of-box in your system.

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GlideDialogWindow: QuickForms

Thursday, 16 September, 2010 11:06 Written by Mark Stanger
70 Comments

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couple of days ago I wrote about some cool ways that you can show system list information in GlideDialogWindow popups from a form. As promised, here’s another article showing some other ways that you can use GlideDialogWindow. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in Service-now just use the tags at the bottom of this article.

In this article I’ll show you how you can use GlideDialogWindow to update records from a list with a multiple update or a form with an update or insert on a single record anywhere in the system.

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GlideDialogWindow: Popup Record List

Monday, 13 September, 2010 13:23 Written by Mark Stanger
3 Comments

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‘ve been meaning to write about the different kinds of Glide popups available in Service-now for a while but haven’t really figured out a good way to show all of the different pieces that make them work. Instead of putting all of the information in one article I’ve decided to publish 2 or 3 different articles showing some of the different things I’ve done in the past. Look for more articles on Glide popup windows in the future. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in Service-now just use the tags at the bottom of this article.
This article shows how you can pop open a list of records in Service-now using a couple of different methods. It also shows you how you could use a UI Macro icon to invoke either of these popup types.

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Client & Server Code in One UI Action

Tuesday, 31 August, 2010 05:45 Written by Mark Stanger
21 Comments

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ost Service-now administrators and consultants know how to configure and use UI Actions. UI Actions are UI elements that can show up on a form or a list as a button, link, or context menu. When these UI elements are clicked they execute some JavaScript. Most of the time UI Actions are used to perform some server-side update to a record or records. In other cases, you can use the ‘Client’ checkbox on the UI Action record to execute some client-side JavaScript (including checking for mandatory fields).
But what if you need to do both? The classic case is when you want to click a button to make an update to a record, but only if the user has provided the correct input first. An example would be a ‘Reopen Incident’ button that changes the state on an incident record from ‘Resolved’ to ‘Active’. Usually you want to require the user to provide some sort of comment or additional information explaining why they are reopening the ticket. The problem is that you don’t always want the ‘Comments’ field to be mandatory so the validation needs to happen at the time the ‘Reopen Incident’ button gets clicked. Validation of mandatory fields needs to happen client-side but the update to your record needs to happen server-side. How can you accomplish both of these things with a single UI Action? This article shows you how.

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‘Copy’ UI action for Change requests (Part 2!)

Tuesday, 27 July, 2010 10:42 Written by Mark Stanger
11 Comments

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few months ago I wrote about copying change requests using a UI action. While that method works great, it does require you to specify each and every field and value that you want to populate into the new change request. If you’ve got a lot of fields to copy over then you might end up with a pretty big script and a lot of items to copy over. You also need to be aware of any new fields that get added after you create the script and make sure that they get copied if necessary.

The following method works in much the same way, but it copies by performing an insert against the current record (rather than starting from a brand new change record and supplying each value). Because of this, you’re concerned about overriding any of the values (such as start and end dates) that you DON’T want to be copied over from the record you are copying. This method works better if you know you want to copy over all (or the majority) of the field values from a given change.

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Change Form View Client Script

Friday, 23 July, 2010 09:40 Written by Mark Stanger
15 Comments

Service-now allows administrators a lot of flexibility in defining which elements appear on a particular form or list. The set of fields and related lists that appear are collectively defined as a View. One common configuration task is to somehow limit access to a particular view based on a user role or some information on the record being viewed. Instructions for working in some of these scenarios can be found here…

–View Rules
–Restricting Form Views by Role

Neither of these methods work if you need to change the view of a form from a client script or a UI action. In order to do that, you can call the ‘switchView’ function as follows…

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Removing Form Buttons

Thursday, 22 April, 2010 10:33 Written by Mark Stanger
16 Comments

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orm buttons and context menus are usually a desirable piece of functionality to include on your form. I have seen scenarios before however, where I needed to limit the options available to a user so that they could really only perform one action. The first options that I would consider in these situations is to simply modify the ‘Condition’ field (for role-specific or other criteria) or the ‘UI Action Visibility’ related list (for view-specific criteria) on the particular UI action that I wanted to remove from the user’s view. This is obviously the best and simplest method since it falls in line with the design of the product and doesn’t really require any unusual override of other system behavior.

Remove Buttons-Roles View
But what if you need to disable something like the ‘Submit’ button on just a single view of a single form? What if you wanted an easy way to disable everything BUT one button based on a change to a particular field? Modifying the UI action condition in these scenarios might not make sense because you don’t want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldn’t apply anyway.

This article shows a couple of client script functions that allow you to remove (show/hide) any button (or all but one button)…and, if necessary, disable the form header right-click context menu entirely.

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Download Attachments as a ZIP File

Tuesday, 20 April, 2010 22:33 Written by Jacob Andersen
4 Comments

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am really enjoying being here at Knowledge 10 and meeting so many of you who read our posts.  I have been busy in one-on-one sessions hearing requests and helping come up with answers.  One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip file.  Another reader wanted to know how to send attachments as a zip file via a web service.  I believe this post should help solve both questions.

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GlideRecord Query Cheat Sheet

Tuesday, 23 February, 2010 06:37 Written by Mark Stanger
17 Comments

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doubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organization’s processes in your Service-now instance.

While the content of this post isn’t new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. This is an excellent page to keep bookmarked!

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Change the Color of Form Buttons

Tuesday, 23 February, 2010 06:32 Written by Mark Stanger
2 Comments

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his onLoad client script shows how to change the background color of form buttons in Service-now. For this example, I set up the script to change the color of the ‘Approve and ‘Reject’ buttons on the approval form to green and red respectively. The script itself is pretty straight-forward and can be used as a model for targeting other DOM elements using client-side JavaScript.

Button Color Change

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