Category: CMDB
Posted by Jacob Andersen in CMDB Wednesday, 24 February 2010 10:02 6 Comments
O
ne of the most basic needs that a customer has when building out their CMDB is extending it to match the types of CIs that they’re currently using in their company. This is especially true when bringing data in from a 3rd-party CMDB (such as IBM’s CCMDB, HP’s uCMDB, etc) with Service-now. Some of these CMDBs have hundreds of class types with scores of fields for each class. How can you get the 3rd-party data into Service-now when the schema is so different?
There are essentially four main steps to accomplish this: decide what classes and fields need to be brought across, create a mapping document, extend the Service-now CMDB to accept the new classes, and send the data from the 3rd party CMDB to Service-now.
Posted by Mark Stanger in CMDB, Script includes Wednesday, 6 January 2010 13:08 1 Comment
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ne of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.
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