THURSDAY, JANUARY 19, 2017

Category: Content management

Custom CSS style sheets in non-CMS pages

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ne of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I’m usually brought in to train and teach, but there’s not a client I’ve worked with that hasn’t taught me a few things as well. A couple of weeks ago, a ServiceNow administrator at one of our clients, Shannon Thurston, came up with a great idea for building a common CSS stylesheet for all of their knowledge articles. This idea can be used throughout the system, and is pretty simple to implement. In this article I’ll show you how to leverage custom CSS stylesheets in non-CMS pages in ServiceNow.

KB Style Sheet

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Adding ESS Chat Capability to a Standard Homepage

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f you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to a standard homepage. This article explains how you can do it too!

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Collapsible CMS Menus

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ecently I worked on a content management system (CMS) deployment for a customer. One of their requirements was to present a collapsible menu structure on a few pages containing links to catalog items, KB articles, etc. The menu piece is simple. ServiceNow provides several ways to construct CMS menus without requiring any code. The less simple part was making a collapsible menu. In this post I’ll explain the solution I came up with to provide a collapsible menu system that leverages the existing menu system in the ServiceNow CMS.

Collapsible Menu Page

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...