I
f you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to a standard homepage. This article explains how you can do it too!
R
ecently I worked on a content management system (CMS) deployment for a customer. One of their requirements was to present a collapsible menu structure on a few pages containing links to catalog items, KB articles, etc. The menu piece is simple. ServiceNow provides several ways to construct CMS menus without requiring any code. The less simple part was making a collapsible menu. In this post I’ll explain the solution I came up with to provide a collapsible menu system that leverages the existing menu system in the ServiceNow CMS.
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