Content management

/Content management

Custom CSS style sheets in non-CMS pages

By | December 3rd, 2012|Categories: Content management, System UI|Tags: , , |

One of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I’m usually brought in to train and teach, but there’s not a client I’ve worked with that hasn’t taught me a few things as well. A couple of [...]

Adding ESS Chat Capability to a Standard Homepage

By | September 15th, 2011|Categories: Content management, System Definition|Tags: , , |

If you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to [...]

Collapsible CMS Menus

By | August 17th, 2011|Categories: Content management|Tags: , |

Recently I worked on a content management system (CMS) deployment for a customer. One of their requirements was to present a collapsible menu structure on a few pages containing links to catalog items, KB articles, etc. The menu piece is simple. ServiceNow provides several ways to construct CMS menus without requiring any code. The less simple [...]