Graphical workflow

/Graphical workflow

Percentage or Majority-based Workflow Approvals

By | January 31st, 2013|Categories: Graphical workflow|Tags: , |

One very common service request or change request approval requirement is to ask for a percentage or majority-based approval. This is something that ServiceNow workflow can do, but it requires a bit of scripting. In the following article, I’ll show you how you can set up some simple scripts in your graphical workflow ‘Approval’ activities to [...]

Edit a Workflow Directly from a Task

By | February 22nd, 2012|Categories: Graphical workflow, UI actions|Tags: , |

A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system. You’re probably already [...]

Exporting Graphical Workflows in One Step

By | December 14th, 2010|Categories: Graphical workflow, System Definition|Tags: , , , |

While this article is still extremely useful as an example and a reference for exporting records and use of processors, the specific functionality for exporting workflow versions is now included by default in ServiceNow. The functionality was built-in starting with the Aspen release. I’ve written before about how you can quckly export and import data between [...]

Change Management Workflow Approval Scripts in ServiceNow

By | October 20th, 2010|Categories: Graphical workflow, Scripting|Tags: , , |

Service-now.com provides a really cool Graphical Workflow engine to help manage workflows for different tasks. This graphical workflow engine is particularly useful when working with approvals for Change Requests. As a ServiceNow consultant I’ve found that change approvals usually fall into just a few different types but new administrators and consultants sometimes don’t know the best [...]