Scripted Web Services

By | August 20th, 2010|Categories: Integration, Web Services|

One of ServiceNow’s principal strengths comes from its extensible framework. Built into the framework is the ability to retrieve information using one of a myriad of methods. If you want to get data out of any table, you can get it via direct web services, using basic auth data retrieval, having it pushed to a client, [...]

The Best LDAP Integration Tip You’ve Never Heard Of

By | June 30th, 2010|Categories: General knowledge, Imports, Integration|Tags: |

O ne of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your Service-now instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into Service-now doesn’t necessarily mean that the data SHOULD be imported or that [...]

Outbound Single Sign-on via Digested Token

By | June 28th, 2010|Categories: Integration, Single Sign-on|Tags: , , |

ServiceNow makes configuring SSO into your ServiceNow instance very simple. By enabling a plugin and configuring a couple of properties, single sign-on can be set up in less than 10 minutes. Documentation surrounding these SSO methods are also well done and easy to follow. Recently, I’ve come across a number or clients that want to use [...]

BES Integration (Interlink)

By | June 14th, 2010|Categories: Event Management, Integration|

T here is a new integration to our downloads page for those that need to receive alerts from Interlink’s Business Enterprise Server (BES).  This integration is structured just like any other alerting integration and follows the same process flow: […]