TUESDAY, FEBRUARY 07, 2012

Category: Web Services

Scripted Web Services

Friday, 20 August, 2010 14:50 Written by Jacob Andersen
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ne of Service-now.com’s principal strengths comes from its extensible framework. Built into the framework is the ability to retrieve information using one of a myriad of methods. If you want to get data out of any table, you can get it via direct web services, using basic auth data retrieval, having it pushed to a client, FTP server or  linux server by using the scheduled data extract, and more.  However, there are times when none of these solutions give you a logical way to achieve what you want in a simple manner.  I will give two examples: 1) adding an item to a cart, 2) fetching an attachment from a record.  For tasks such as these, the flexible Scripted Web Services is the answer.

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Sending attachments to a 3rd-party service desk

Wednesday, 14 April, 2010 16:47 Written by Jacob Andersen
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ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.  While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.  Sending attachments from Service-now to a third-party system isn’t something that we’ve actually implemented in the past.  However, with the number of people asking for it lately, I decided to write up a solution.

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Sending an attachment to Service-now via Web Services

Wednesday, 24 March, 2010 10:16 Written by Jacob Andersen
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ttaching a file to a record within the Service-now interface is a trivial task.  However, many customers have found it necessary to send an attachment via web services to Service-now.  This need is usually spawned from an integration with a 3rd-party product.  The SOAP Attachments update set is the perfect solution for this problem.

The update set has now been added to the latest release of Service-now as part of the core code.  You will only need this update set if you’re on an older build.

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Latest Comments

  • Mark Stanger: This linkage all happens for you if you use the task survey plugin. You can look on the wiki for more...
  • Vineeth: I want a way in which if a survey is filled in by the user the response are stored in the survey response...
  • Mark Stanger: This functionality doesn’t connect to an FTP server. See this line in the post above…...
  • Mark Stanger: The report page is back-end XML so there’s no way to directly manipulate the behavior of that...