One of ServiceNow’s principal strengths comes from its extensible framework. Built into the framework is the ability to retrieve information using one of a myriad of methods. If you want to get data out of any table, you can get it via direct web services, using basic auth data retrieval, having it pushed to a client, FTP server or Â linux server by using the scheduled data extract, and more. Â However, there are times when none of these solutions give you a logical way to achieve what you want in a simple manner. Â I will give two examples: 1) adding an item to a cart, 2) fetching an attachment from a record. Â For tasks such as these, the flexible Scripted Web Services is the answer.