Yesterday we told you about our upcoming Knowledge Management webinar. Unfortunately, we have to make a date change due to a scheduling conflict. We’re pushing the webinar out a week, and it will now be held on Thursday November 20th. All other information from the original event still applies. We look forward to seeing you there.
Crossfuze is proud to present its second webinar in our turnkey series, “Knowledge Management: At the Intersection of Everything.”
Knowledge Management is the glue that ties the many pieces of ServiceNow together. It is how you track information in your business, as well as how you communicate with your customers. Good Knowledge Management deflects incidents, reduces support costs, improves employee self service, and reduces the need for incident escalation.