THURSDAY, JANUARY 19, 2017

Category: Scripting

Reset change request workflow, approvals, and tasks

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hen implementing the Change management process in ServiceNow you’ll probably encounter a scenario where your entire change workflow (including all tasks and approvals) needs to be reset.  The first option to consider (assuming you’re using the graphical workflow engine to manage the tasks and approvals) is the Rollback workflow activity.  The rollback activity works great for a lot of scenarios, but what if you don’t have a defined point in the workflow where everything should be rolled back?  What if the rollback (or reset) can happen at any point in time?  There’s not really an easy way to handle this within the workflow itself since you would need to check for a rollback condition at an infinite number of places.

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...