Scripting

/Scripting

Prevent Redundant Approval Requests in ServiceNow

By | December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

Overriding ServiceNow Form View Inheritance

By | September 20th, 2013|Categories: Client scripts|Tags: , , |

6+ years ago when I was an admin first being introduced to ServiceNow, I remember being blown away by how simple it was to personalize forms, add fields, and design custom form views. Custom views are very easy to make, but I’m always hesitant to recommend them due to the unintended complexity they can cause. The [...]

Send a Knowledge Link when Attaching Knowledge

By | January 22nd, 2013|Categories: Script includes|Tags: |

If you’ve worked with ServiceNow much at all, you’re probably familiar with the capability provided to search knowledge from the incident form, and then attach the knowledge article back to the originating incident. This behavior is extremely useful and can be customized if needed. One complaint I’ve heard about this behavior before is that it posts [...]

Reload a Form or Related list from a Client Script

By | October 4th, 2012|Categories: Client scripts|Tags: , , |

This post comes in response to a forum question about how to reload a form or related list from a client script. This can come in extremely handy in the right situation. In the past, I’ve used scripts like these to refresh information on the form in response to a back-end server update of some sort. [...]