Category: General knowledge
Posted by Mark Stanger in General knowledge Friday, 9 July 2010 16:43 No Comments
I
nformation Week posted a great review today (along with a video demo/overview) of Service-now. You can watch the video below.
The full Information Week article can be found here.
Posted by Mark Stanger in General knowledge, Import Sets, Integration Wednesday, 30 June 2010 10:49 No Comments
O
ne of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your Service-now instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into Service-now doesn’t necessarily mean that the data SHOULD be imported or that it has any value. Even if somebody thinks the data has value within Service-now, you should also consider if that value outweighs the work and trouble of importing and maintaining that data going forward. This is particularly true for CMDB and old ticket data but is also true of user data imported from LDAP. One thing that a lot of people don’t realize is that you can end up with ‘garbage’ data from LDAP but that it is also very simple to configure your system to prevent this from happening.
Posted by Mark Stanger in NewsFlash, Releases Tuesday, 1 June 2010 09:26 No Comments
Service-now.com has announced the upcoming Spring 2010 release!
T
he Service-now Spring 2010 release is scheduled for June 4, 2010. It will be available for install or upgrade the following Monday, June 7. It will contain the following new or improved functionality.
- New Language Dictionaries for Spell Checking
- Grant people only the rights they need to do their job
- Embedding video files in HTML fields
- Viewing and managing customizations in upgrade history
- Role Delegation Plugin
- Service Catalog UI Policy
- SAML 2.0 Single Sign-On Plugin
- Service Portfolio Management Plugin
- Field Service Management Plugin
- Project Management v2 Plugin
- Cost Management Plugin
As always, the release will include a number of other minor changes and bug fixes.
Full release notes can be found here on the Service-now.com documentation wiki.
Posted by Mark Stanger in General knowledge Monday, 19 April 2010 07:42 1 Comment
Greetings from sunny San Diego! I actually flew in Saturday night and the experience so far has been awesome. Most of the sessions actually happen Tuesday-Thursday but we’ve already kicked off the Admin training and the ITIL v3 bridge course (which I’m attending). I can say this; if I don’t pass the bridge exam today it won’t be because of the training. I can also say that if I don’t pass, I won’t be posting about it here! Consulting Portal has done an awesome job of presenting the material and making it interesting. I’m looking forward to learning more today.
Posted by Mark Stanger in General knowledge Thursday, 18 March 2010 08:18 2 Comments
A
URL in Service-now is more than it seems at first glance. The various components of a URL actually contain quite a bit of information about what the system will do when that URL (or link) is used. One way that you can leverage the Service-now URL structure is by using the ‘sysparm_query’ argument to return a list of certain records. You can also use ‘sysparm_query’ as a way of setting default values on a new record if necessary. This article shows you how.
Recent Comments