Category: General knowledge

Welcome to Knowledge15!



reetings from ServiceNow’s annual Knowledge conference! For myself, and all of the people at Crossfuze Solutions, we’re already in the thick of things assisting with pre-conference training. ServiceNow always puts on a great conference, and we’re excited to be a part of it. Crossfuze is a conference sponsor again this year so please stop by to see us at Booth 631! We would love the opportunity to say hello and show you we’re delivering world-class ServiceNow solutions with one of the highest customer satisfaction ratings in the ServiceNow partner ecosystem.


Free Webinar – Effective Change Management – Design to Operation

Crossfuze is pleased to invite ServiceNow Guru readers to attend the third webinar in our turnkey series: Design to Operation: Effective Change Management.

Effective Change Management may seem like a pipe dream, but it is possible! In this webinar, you’ll see how you can improve your change management process making it easier to plan and administer changes in your organization, reduce user frustration, all while simplifying the overall process for your change administrators.

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Updated Date for Knowledge Management webinar

Yesterday we told you about our upcoming Knowledge Management webinar. Unfortunately, we have to make a date change due to a scheduling conflict. We’re pushing the webinar out a week, and it will now be held on Thursday November 20th. All other information from the original event still applies. We look forward to seeing you there. 

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Knowledge Management Webinar

Crossfuze is proud to present its second webinar in our turnkey series, “Knowledge Management: At the Intersection of Everything.”

Knowledge Management is the glue that ties the many pieces of ServiceNow together. It is how you track information in your business, as well as how you communicate with your customers. Good Knowledge Management deflects incidents, reduces support costs, improves employee self service, and reduces the need for incident escalation.

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Announcing Crossfuze Solutions!


erviceNow Guru is proud to announce the launch of Crossfuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration.
The founders of Crossfuze, Mark Stanger and Jacob Andersen, are responsible for all of the amazing solutions here on ServiceNow Guru and now that same level of experience and expertise can be available to you!

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...