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	<title>ServiceNow Guru &#187; Service-now.com general knowledge and information</title>
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	<description>ServiceNow Consulting Scripting Administration Development</description>
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		<title>Advanced Incident Management</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/advanced-incident-management/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/advanced-incident-management/#comments</comments>
		<pubDate>Thu, 26 May 2011 12:35:51 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Incident management]]></category>
		<category><![CDATA[knowledge11]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3719</guid>
		<description><![CDATA[I had a great time presenting on Advanced Incident Management last week at Knowledge11. During that session I demonstrated a lot of very useful functionality that I&#8217;ve used and created to improve the standard incident management setup for technicians working in ServiceNow. Since most of my presentation was a demo, I promised the attendees that [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Welcome to Knowledge11!</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/knowledge11/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/knowledge11/#comments</comments>
		<pubDate>Mon, 16 May 2011 12:26:43 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[knowledge11]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3661</guid>
		<description><![CDATA[I&#8216;m headed off to San Diego today to attend Knowledge11, the annual ServiceNow user conference! Sessions happen Tuesday-Thursday but there are already hundreds of ServiceNow admins and consultants participating in the pre-conference admin and scripting training. I wish I could be there for the trainings too but I&#8217;m looking forward to the sessions this week. [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Service-now.com Winter 2011 Release</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/service-now-releases/servicenowcom-winter-2011-release/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/service-now-releases/servicenowcom-winter-2011-release/#comments</comments>
		<pubDate>Wed, 09 Feb 2011 17:52:26 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Releases]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3356</guid>
		<description><![CDATA[T he Service-now Winter 2011 release started hitting customer instances a few days ago (February 4). I&#8217;ve been meaning to do a quick writeup on this release and some of the cool features that it includes. Chances are you&#8217;ve already heard about some of them&#8230;namely the Chat and Live feed functionality that compose what Service-now [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are YOU a ServiceNow Jedi?</title>
		<link>http://www.servicenowguru.com/showcase/service-now-jedi/</link>
		<comments>http://www.servicenowguru.com/showcase/service-now-jedi/#comments</comments>
		<pubDate>Sat, 27 Nov 2010 19:30:52 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Showcase]]></category>
		<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Catalog client scripts]]></category>
		<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[Email notifications]]></category>
		<category><![CDATA[GlideRecord]]></category>
		<category><![CDATA[Graphical workflow]]></category>
		<category><![CDATA[Import Sets]]></category>
		<category><![CDATA[Service catalog]]></category>
		<category><![CDATA[UI policy]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1808</guid>
		<description><![CDATA[Whether you&#8217;re a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force. Since I started SNCGuru, I&#8217;ve had several people who were just starting their ServiceNow.com experience ask me what I would recommend they focus on to really start learning ServiceNow. I&#8217;ve wanted to [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Welcome to the NEW SNCGuru.com!</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/welcome-new-sncguru/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/welcome-new-sncguru/#comments</comments>
		<pubDate>Wed, 27 Oct 2010 14:51:37 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>

		<guid isPermaLink="false">http://test.servicenowguru.com/?p=2571</guid>
		<description><![CDATA[ServiceNowGuru has undergone a complete redesign over the past week or so. There are lots of reasons why I chose to go through all of the effort to give a new look to the site but mostly I was bored with the old look and thought it would be fun to do something different. Read [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Service-now.com Fall 2010 release</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/service-now-releases/servicenowcom-fall-2010-release/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/service-now-releases/servicenowcom-fall-2010-release/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 22:23:28 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Releases]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=2141</guid>
		<description><![CDATA[Service-now.com has announced the upcoming Fall 2010 release! I just got back from Solana Beach where I attended a training on the new Fall &#8217;10 release of Service-now.com. There&#8217;s so much cool new stuff packed into this release. The Service-now Fall 2010 release is scheduled for October 1, 2010. It will be available for install [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Service-now-Information Week: ITSM in the Cloud</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/servicenowinformation-week-itsm-cloud/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/servicenowinformation-week-itsm-cloud/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 22:43:58 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Reviews]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1783</guid>
		<description><![CDATA[I nformation Week posted a great review today (along with a video demo/overview) of Service-now. You can watch the video below. The full Information Week article can be found here.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Best LDAP Integration Tip You&#8217;ve Never Heard Of</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/ldap-integration-attributes-tip/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/ldap-integration-attributes-tip/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 16:49:56 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Imports]]></category>
		<category><![CDATA[Integration]]></category>
		<category><![CDATA[LDAP]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1747</guid>
		<description><![CDATA[O ne of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your Service-now instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into Service-now doesn&#8217;t necessarily mean that the data SHOULD be imported or [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service-now.com Spring 2010 release</title>
		<link>http://www.servicenowguru.com/newsflash/servicenowcom-spring-2010-release/</link>
		<comments>http://www.servicenowguru.com/newsflash/servicenowcom-spring-2010-release/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 15:26:14 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[NewsFlash]]></category>
		<category><![CDATA[Releases]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1762</guid>
		<description><![CDATA[Service-now.com has announced the upcoming Spring 2010 release! T he Service-now Spring 2010 release is scheduled for June 4, 2010. It will be available for install or upgrade the following Monday, June 7. It will contain the following new or improved functionality. New Language Dictionaries for Spell Checking Grant people only the rights they need [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/newsflash/servicenowcom-spring-2010-release/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Knowledge10 is Under Way!</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/knowledge10/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/knowledge10/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 13:42:58 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Knowledge10]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1586</guid>
		<description><![CDATA[Greetings from sunny San Diego!  Knowledge10 has been kicked off!  Keep an eye out for new content here and let us know what you think!  All SNCGuru articles will be tweeted under both the <a href="http://twitter.com/#search?q=%23servicenow" target="_blank">#servicenow</a> and <a href="http://twitter.com/#search?q=%23know10" target="_blank">#know10</a> twitter hashtags so you can follow us there if you like.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-general-knowledge/knowledge10/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Populating Default Values with a URL or Module</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/populating-default-values-url-module/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/populating-default-values-url-module/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 14:18:28 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Module]]></category>
		<category><![CDATA[Templates]]></category>
		<category><![CDATA[URL]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1212</guid>
		<description><![CDATA[A URL in Service-now is more than it seems at first glance. The various components of a URL actually contain quite a bit of information about what the system will do when that URL (or link) is used.  One way that you can leverage the Service-now URL structure is by using the &#8216;sysparm_query&#8217; argument to [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-general-knowledge/populating-default-values-url-module/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Service-now: &#8220;The Next Big Thing&#8221;</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/service-now-next-big-thing/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/service-now-next-big-thing/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 18:53:43 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1148</guid>
		<description><![CDATA[G reat article from the Wall Street Journal yesterday. The WSJ analyzed 5,194 companies to come up with a list of 50 up-and-coming privately-held companies. Service-now.com made the cut (at #45) and also received the #11 valuation ranking. From the article&#8230; There are some 10,000 privately held, venture-backed companies in the U.S. To pick the [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-general-knowledge/service-now-next-big-thing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service-now.com Information Week Interview</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/servicenowcom-information-week-interview/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/servicenowcom-information-week-interview/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 21:10:41 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=625</guid>
		<description><![CDATA[I just finished watching a great interview done by Information Week with Fred Luddy.  The title of the program is &#8216;Startup City&#8217; which doesn&#8217;t really describe Service-now.com anymore, but it is a good introduction to the company, the technology, and the vision of Service-now. Here&#8217;s a link to the article.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-general-knowledge/servicenowcom-information-week-interview/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service-now.com Winter 2010 release</title>
		<link>http://www.servicenowguru.com/newsflash/servicenow-winter-2010-release/</link>
		<comments>http://www.servicenowguru.com/newsflash/servicenow-winter-2010-release/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 21:41:44 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[NewsFlash]]></category>
		<category><![CDATA[Releases]]></category>
		<category><![CDATA[Attachments]]></category>
		<category><![CDATA[Email client]]></category>
		<category><![CDATA[Scripting]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=287</guid>
		<description><![CDATA[Service-now.com has announced the upcoming Winter 2009 release!]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/newsflash/servicenow-winter-2010-release/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Installing an SNCGuru Update Set</title>
		<link>http://www.servicenowguru.com/service-now-general-knowledge/installing-sncguru-update-set/</link>
		<comments>http://www.servicenowguru.com/service-now-general-knowledge/installing-sncguru-update-set/#comments</comments>
		<pubDate>Fri, 01 Jan 2010 14:12:56 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Update Sets]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1199</guid>
		<description><![CDATA[S ervice-now Guru hosts a variety of useful customizations that you can download and install directly in your Service-now instance. Here&#8217;s how you can get them installed! As with any customization you install on your system, you&#8217;ll want to thoroughly test SNCGuru update sets before committing them to your production environment. 1Download the update set [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/service-now-general-knowledge/installing-sncguru-update-set/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>6 Plugins to install the first time you log in to your Service-now.com instance</title>
		<link>http://www.servicenowguru.com/scripting/6-essential-servicenow-plugins/</link>
		<comments>http://www.servicenowguru.com/scripting/6-essential-servicenow-plugins/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 15:26:41 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[Incident management]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Service Level management]]></category>
		<category><![CDATA[Surveys]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=432</guid>
		<description><![CDATA[If you're new to Service-now you're probably realizing that there are a lot of cool things that you can do with the product.  In most cases, the functionality you need is already set up and ready to go.  Other things can be accomplished by installing a plugin that fits your particular need.  In my experience, there are a few plugins that end up being used (or should be used) on almost every Service-now.com installation.]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/6-essential-servicenow-plugins/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sequoia Capital believes!</title>
		<link>http://www.servicenowguru.com/newsflash/service-now-41m-investment-funding/</link>
		<comments>http://www.servicenowguru.com/newsflash/service-now-41m-investment-funding/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 23:36:14 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[General knowledge]]></category>
		<category><![CDATA[NewsFlash]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=278</guid>
		<description><![CDATA[Service-now.com receives $41M investment funding from Sequoia Capital...]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/newsflash/service-now-41m-investment-funding/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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