System Definition

/System Definition

Harnessing the Power of Dynamic Filters in ServiceNow

By | September 4th, 2015|Categories: Reporting, System Definition|Tags: , , |

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype [...]

Forcing a Session Timeout for the ‘Remember me’ Checkbox

By | August 5th, 2015|Categories: System Definition|Tags: , |

One important piece of managing user logins in any system is determining the maximum session timeout for users. ServiceNow allows administrators to set a global session timeout or allow users the option of having their session remembered and never logging the user out unless they log out themselves. In some cases, you may need additional flexibility [...]

Find all System References to a Specific Record

By | July 29th, 2013|Categories: System Definition|Tags: , |

At Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data that’s being used and needs to be deleted, de-activated, or cleaned up in some way. The best way to handle this issue is [...]

Delete or Update Activity log and Journal Field Entries

By | February 11th, 2013|Categories: System Definition|Tags: , |

ServiceNow includes the ability to provide a full audit and journal history of records in the system. This is an extremely useful feature, but there are times when you need to override this audit process. Some examples may include a technician accidentally entering IT-only work notes into the customer facing ‘Additional comments’ field on an incident, [...]

HTML-formatted Email Client Message Text

By | December 12th, 2012|Categories: Email Notifications|Tags: |

The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I’ve seen for the email client is to allow the creation of html-formatted messages. Of course, it’s possible to manually code the HTML, but it’s much easier with a WYSIWYG editor [...]