Email Notifications

//Email Notifications

HTML-formatted Email Client Message Text

By | December 12th, 2012|Categories: Email Notifications|Tags: |

The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I’ve seen for the email client is to allow the creation of html-formatted messages. Of course, it’s possible to manually code the HTML, but it’s much easier with a WYSIWYG editor [...]

Approval Email Mailto Image Links

By | May 19th, 2011|Categories: Email Notifications|Tags: , , |

Last day at Knowledge11! What a great conference! I’ve had a great time meeting with so many awesome people this week. Yesterday Ian Broz and I were helping Karen Lazarenko during a 1-on-1 (maybe 2-on-1 in this case) session. She had a cool idea to make approval request emails coming from her system a little bit [...]

Sending iCalendar Invites from any Task table

By | December 9th, 2010|Categories: Email Notifications|Tags: , , , |

ServiceNow has a pretty simple one-way Outlook calendar integration that you can use to send out iCal meeting requests and updates to assignees involved with a Change request. I’m often asked if this functionality can be used for meeting invites in other tables as well. The answer is Yes! This hasn’t really been documented because it [...]

Manipulating Outbound Email in the ‘sys_email’ Table

By | August 11th, 2010|Categories: Email Notifications|Tags: , , |

Here’s a cool tip that was just sent to me by my friend Jim Coyne. We collaborated to solve a problem that he had in his environment and this post shows the result he came up with. This post shows how you can manipulate records in the email log (sys_email table) when you have a need [...]

Email links using ${URI} and ${URI_REF}

By | April 29th, 2010|Categories: Email Notifications|Tags: , |

I learned something new today while building out a few email notifications. If you’ve been around Service-now for a while you’re probably familiar with the formatting of email notification messages. One of the common requirements for outgoing email notifications is to include a link to the originating record or task in the email. Doing this makes [...]