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	<title>ServiceNow Guru &#187; System Definition Archives </title>
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	<link>http://www.servicenowguru.com</link>
	<description>ServiceNow Consulting Scripting Administration Development</description>
	<lastBuildDate>Mon, 30 Jan 2012 23:21:43 +0000</lastBuildDate>
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		<title>Exporting Service Catalog Items in One Step</title>
		<link>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/</link>
		<comments>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 17:54:23 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Export]]></category>
		<category><![CDATA[Order Guide]]></category>
		<category><![CDATA[Processors]]></category>
		<category><![CDATA[Record producers]]></category>
		<category><![CDATA[Service catalog]]></category>
		<category><![CDATA[UI actions]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4277</guid>
		<description><![CDATA[T his post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I&#8217;ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Login Terms and Conditions Dialog</title>
		<link>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/</link>
		<comments>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/#comments</comments>
		<pubDate>Wed, 12 Oct 2011 14:57:15 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[GlideAjax]]></category>
		<category><![CDATA[GlideDialogWindow]]></category>
		<category><![CDATA[Script includes]]></category>
		<category><![CDATA[UI pages]]></category>
		<category><![CDATA[UI scripts]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4059</guid>
		<description><![CDATA[ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but usually not successfully addressed, is the need to have the logged-in user accept some terms or conditions of use before they are allowed to [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/login-terms-conditions-dialog/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Adding ESS Chat Capability to a Standard Homepage</title>
		<link>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/</link>
		<comments>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 16:02:28 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Content management]]></category>
		<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Chat]]></category>
		<category><![CDATA[Homepages]]></category>
		<category><![CDATA[Widgets]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=4009</guid>
		<description><![CDATA[I f you&#8217;re reading this you&#8217;ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it&#8217;s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Control the Execution Order of Request Items in an Order Guide</title>
		<link>http://www.servicenowguru.com/system-definition/order-request-items-order-guide/</link>
		<comments>http://www.servicenowguru.com/system-definition/order-request-items-order-guide/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 12:43:18 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Graphical workflow]]></category>
		<category><![CDATA[Order Guide]]></category>
		<category><![CDATA[Service catalog]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3952</guid>
		<description><![CDATA[L ately I&#8217;ve been doing some service catalog work for a couple of clients and I&#8217;ve come across a requirement that I really haven&#8217;t had to address before. The requirement deals with order guides&#8230;specifically with the ability to control the execution order of individual items within an order guide. You&#8217;re probably aware that ServiceNow provides [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/order-request-items-order-guide/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Single Click Impersonation Return</title>
		<link>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/single-click-impersonation-return/</link>
		<comments>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/single-click-impersonation-return/#comments</comments>
		<pubDate>Mon, 18 Jul 2011 13:42:55 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[UI scripts]]></category>
		<category><![CDATA[Impersonation]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3908</guid>
		<description><![CDATA[I noticed an enhancement request from Matt Beran on Twitter over the weekend. The enhancement request was for an easier way to end a user impersonation session. Currently, you have to click the impersonation icon, wait for the dialog to appear, and select your original account to end an impersonation session. While this might not [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-ui/ui-scripts-system-ui/single-click-impersonation-return/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>What Everybody Should Know About ServiceNow Security</title>
		<link>http://www.servicenowguru.com/showcase/servicenow-security-tips/</link>
		<comments>http://www.servicenowguru.com/showcase/servicenow-security-tips/#comments</comments>
		<pubDate>Thu, 30 Jun 2011 16:56:51 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Showcase]]></category>
		<category><![CDATA[System Definition]]></category>
		<category><![CDATA[ACLs]]></category>
		<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[System Security]]></category>
		<category><![CDATA[UI policy]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3638</guid>
		<description><![CDATA[Follow these guidelines to make sure you&#8217;re using the right security technique for every situation! S ecurity in ServiceNow is a very important, but often very confusing subject to get the hang of. ACLs, business rules, client scripts, and UI policies can all affect the security in your system to varying levels. Improper use of [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/showcase/servicenow-security-tips/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Incident Priority Lookup</title>
		<link>http://www.servicenowguru.com/system-definition/incident-priority-lookup/</link>
		<comments>http://www.servicenowguru.com/system-definition/incident-priority-lookup/#comments</comments>
		<pubDate>Mon, 23 May 2011 14:21:32 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Business rules]]></category>
		<category><![CDATA[Incident management]]></category>
		<category><![CDATA[knowledge11]]></category>
		<category><![CDATA[Priority]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3698</guid>
		<description><![CDATA[One of the basic pieces of any ITIL-based incident management setup is a priority matrix. Impact and Urgency drive a Priority calculation that can then be used to prioritize work and drive SLAs (among other things). ServiceNow comes with these prioritization fields and also includes a default calculation for you. While this setup works fine, [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/incident-priority-lookup/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Approval Email Mailto Image Links</title>
		<link>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-email-mailto-image-links/</link>
		<comments>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-email-mailto-image-links/#comments</comments>
		<pubDate>Thu, 19 May 2011 13:15:13 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Email Notifications]]></category>
		<category><![CDATA[Approvals]]></category>
		<category><![CDATA[Email notifications]]></category>
		<category><![CDATA[sys_email]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3678</guid>
		<description><![CDATA[L ast day at Knowledge11! What a great conference! I&#8217;ve had a great time meeting with so many awesome people this week. Yesterday Ian Broz and I were helping Karen Lazarenko during a 1-on-1 (maybe 2-on-1 in this case) session. She had a cool idea to make approval request emails coming from her system a [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-email-mailto-image-links/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Manually Add a Record to an Update Set</title>
		<link>http://www.servicenowguru.com/system-definition/manual-update-set-inclusion/</link>
		<comments>http://www.servicenowguru.com/system-definition/manual-update-set-inclusion/#comments</comments>
		<pubDate>Tue, 26 Apr 2011 13:14:28 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[UI actions]]></category>
		<category><![CDATA[Update Sets]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3588</guid>
		<description><![CDATA[T he primary mechanism in Service-now for transporting configuration changes between instances is the System Update Sets functionality. If you&#8217;ve worked with Service-now much at all, you&#8217;re familiar with this functionality and know that it can be a huge time saver. You also probably know that there are a few gotchas to update sets that [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/manual-update-set-inclusion/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Take Control of Your System Homepages!</title>
		<link>http://www.servicenowguru.com/system-definition/control-system-homepages/</link>
		<comments>http://www.servicenowguru.com/system-definition/control-system-homepages/#comments</comments>
		<pubDate>Wed, 06 Apr 2011 11:56:23 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[AJAX Scripts]]></category>
		<category><![CDATA[Homepages]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3430</guid>
		<description><![CDATA[F or the most part, homepage administration in Service-now is pretty simple. The basic concepts (which are documented on the Service-now wiki) are almost always enough to get by on. There are a couple of homepage administration situations that I&#8217;ve seen come up quite often that aren&#8217;t as easily understood. In this article I&#8217;ll describe [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/control-system-homepages/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Show/Hide Form Section by Name</title>
		<link>http://www.servicenowguru.com/scripting/client-scripts-scripting/showhide-form-section/</link>
		<comments>http://www.servicenowguru.com/scripting/client-scripts-scripting/showhide-form-section/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 18:39:44 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[System Definition]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3399</guid>
		<description><![CDATA[F orm sections are a great way to segment information on a form into pieces that make sense to be grouped together. The most common example of the use of form sections is the &#8216;Comprehensive Change&#8217; form. If you want to learn more about how forms, form sections, and views work I HIGHLY recommend a [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/client-scripts-scripting/showhide-form-section/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Populate Order Guide on Request Ticket</title>
		<link>http://www.servicenowguru.com/system-definition/populate-order-guide-request-ticket/</link>
		<comments>http://www.servicenowguru.com/system-definition/populate-order-guide-request-ticket/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 15:25:46 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Order Guide]]></category>
		<category><![CDATA[Service catalog]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3396</guid>
		<description><![CDATA[O rder guides are a service catalog concept that allow you to set up an initial form to ask the user certain questions in order to determine a collection of catalog items they need to order. The classic use case for an order guide is the &#8216;New Employee Hire&#8217; item that Service-now provides in the [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/populate-order-guide-request-ticket/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Weekdays-only Scheduled Job</title>
		<link>http://www.servicenowguru.com/system-definition/weekdaysonly-scheduled-job/</link>
		<comments>http://www.servicenowguru.com/system-definition/weekdaysonly-scheduled-job/#comments</comments>
		<pubDate>Mon, 14 Feb 2011 16:15:13 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[LDAP]]></category>
		<category><![CDATA[Scheduled Import]]></category>
		<category><![CDATA[Scheduled jobs]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3377</guid>
		<description><![CDATA[S ervice-now allows you to run scheduled jobs at various intervals. Out of box, you are given the option to run scheduled jobs like imports on a specific day, day of the week, month, or at some other custom interval. There are certain intervals that just don&#8217;t work very easily with the default setup provided. [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/weekdaysonly-scheduled-job/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>Handling Simultaneous Updates in Service-now</title>
		<link>http://www.servicenowguru.com/system-definition/simultaneous-update-alert/</link>
		<comments>http://www.servicenowguru.com/system-definition/simultaneous-update-alert/#comments</comments>
		<pubDate>Wed, 12 Jan 2011 15:47:39 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Client scripts]]></category>
		<category><![CDATA[GlideAjax]]></category>
		<category><![CDATA[Record lock]]></category>
		<category><![CDATA[Simultaneous update]]></category>
		<category><![CDATA[UI pages]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3179</guid>
		<description><![CDATA[It&#8217;s not uncommon in any application to have scenarios where multiple people might be working with a single record at the same time. This is certainly true with Service-now (particularly for records on Task tables). You may have experienced frustration while working with an incident record, making updates, and having some of those updates overwritten [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/simultaneous-update-alert/feed/</wfw:commentRss>
		<slash:comments>29</slash:comments>
		</item>
		<item>
		<title>Exporting Graphical Workflows in One Step</title>
		<link>http://www.servicenowguru.com/graphical-workflow/exporting-graphical-workflows/</link>
		<comments>http://www.servicenowguru.com/graphical-workflow/exporting-graphical-workflows/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 18:08:50 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Graphical workflow]]></category>
		<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Export]]></category>
		<category><![CDATA[Processors]]></category>
		<category><![CDATA[UI actions]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=3096</guid>
		<description><![CDATA[While this article is still extremely useful as an example and a reference for exporting records and use of processors, the specific functionality for exporting workflow versions is now included by default in ServiceNow. The functionality was built-in starting with the Aspen release. I &#8216;ve written before about how you can quckly export and import [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/graphical-workflow/exporting-graphical-workflows/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Sending iCalendar Invites from any Task table</title>
		<link>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/sending-calendar-invites-task-table/</link>
		<comments>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/sending-calendar-invites-task-table/#comments</comments>
		<pubDate>Thu, 09 Dec 2010 13:08:36 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Email Notifications]]></category>
		<category><![CDATA[Change management]]></category>
		<category><![CDATA[Email notifications]]></category>
		<category><![CDATA[iCalendar]]></category>
		<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=1707</guid>
		<description><![CDATA[If you&#8217;re interested in this solution, you should also check out the ICS Request Processor, which allows you to subscribe to and pull iCal invites from tasks! S ervice-now has a pretty simple one-way Outlook calendar integration that you can use to send out iCal meeting requests and updates to assignees involved with a Change [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/email-notifications-system-definition/sending-calendar-invites-task-table/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Execute Scheduled Jobs From Script</title>
		<link>http://www.servicenowguru.com/scripting/execute-scheduled-jobs-script/</link>
		<comments>http://www.servicenowguru.com/scripting/execute-scheduled-jobs-script/#comments</comments>
		<pubDate>Mon, 29 Nov 2010 16:06:08 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Imports]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[Scheduled jobs]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=2846</guid>
		<description><![CDATA[Scheduled jobs are an extremely useful way to automate processes in Service-now.com and lift some of the administrative burden of the tool off of the shoulders of your Service-now administrators. It&#8217;s very easy to create a scheduled job or a scheduled import. Typically there&#8217;s no scripting or advanced configuration involved at all. Just set it [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/scripting/execute-scheduled-jobs-script/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>New Call Call-taking Application</title>
		<link>http://www.servicenowguru.com/system-definition/new-call-application/</link>
		<comments>http://www.servicenowguru.com/system-definition/new-call-application/#comments</comments>
		<pubDate>Tue, 23 Nov 2010 11:58:04 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Catalog client scripts]]></category>
		<category><![CDATA[Incident management]]></category>
		<category><![CDATA[new call]]></category>
		<category><![CDATA[Service catalog]]></category>
		<category><![CDATA[UI actions]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=2809</guid>
		<description><![CDATA[While most IT departments do their best to educate their end users and help them to solve their own problems as they come up, the need for users to contact the Service Desk is something that will always be there. Ideally, this contact takes place through a support tool like Service-now but chances are you&#8217;ve [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/new-call-application/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Multiple Checkbox Variables in Service Catalog and Surveys</title>
		<link>http://www.servicenowguru.com/system-definition/multiple-checkbox-variables-service-catalog-surveys/</link>
		<comments>http://www.servicenowguru.com/system-definition/multiple-checkbox-variables-service-catalog-surveys/#comments</comments>
		<pubDate>Tue, 09 Nov 2010 18:02:39 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[System Definition]]></category>
		<category><![CDATA[Checkbox]]></category>
		<category><![CDATA[Service catalog]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Variables]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=2711</guid>
		<description><![CDATA[I just learned something new today about working with checkbox variables/questions in Service-now.com. Even though I&#8217;m probably one of the last people to figure this out, I&#8217;ll post it here so at least I can find the solution again when I need it! Service-now allows you to set up variables or questions for use in [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/multiple-checkbox-variables-service-catalog-surveys/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Simple Power of XML Export/Import</title>
		<link>http://www.servicenowguru.com/system-definition/imports/simple-power-xml-export-import/</link>
		<comments>http://www.servicenowguru.com/system-definition/imports/simple-power-xml-export-import/#comments</comments>
		<pubDate>Thu, 04 Nov 2010 16:57:04 +0000</pubDate>
		<dc:creator>Mark Stanger</dc:creator>
				<category><![CDATA[Imports]]></category>
		<category><![CDATA[Export]]></category>
		<category><![CDATA[Import]]></category>
		<category><![CDATA[XML]]></category>

		<guid isPermaLink="false">http://www.servicenowguru.com/?p=2624</guid>
		<description><![CDATA[Service-now.com makes extensive use of the XML format for storing and transporting system updates and changes. Update sets, System Import Sets, and certain export methods all make use of XML files in one way or another. One feature that a lot of people don&#8217;t know about until somebody shows them is the ability to export [...]]]></description>
		<wfw:commentRss>http://www.servicenowguru.com/system-definition/imports/simple-power-xml-export-import/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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