Imports

Execute Scheduled Jobs From Script

By | November 29th, 2010|Categories: Imports, Scripting|Tags: |

Scheduled jobs are an extremely useful way to automate processes in Service-now.com and lift some of the administrative burden of the tool off of the shoulders of your Service-now administrators. It’s very easy to create a scheduled job or a scheduled import. Typically there’s no scripting or advanced configuration involved at all. Just set it up [...]

The Simple Power of XML Export/Import

By | November 4th, 2010|Categories: Imports|Tags: , , |

Service-now.com makes extensive use of the XML format for storing and transporting system updates and changes. Update sets, System Import Sets, and certain export methods all make use of XML files in one way or another. One feature that a lot of people don’t know about until somebody shows them is the ability to export and [...]

Deactivating Users From LDAP

By | September 1st, 2010|Categories: Imports|Tags: , , |

One of the most common LDAP integration requirements is to disable users in ServiceNow when they become disabled in the LDAP source. It is probably worth mentioning that you always want to deactivate user records (and most other records too) in ServiceNow instead of deleting them. Once a user record has been created in ServiceNow it [...]

The Best LDAP Integration Tip You’ve Never Heard Of

By | June 30th, 2010|Categories: General knowledge, Imports, Integration|Tags: |

O ne of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your Service-now instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into Service-now doesn’t necessarily mean that the data SHOULD be imported or that [...]