TUESDAY, FEBRUARY 07, 2012

Category: System UI

CI UI Macro Actions for the Affected CIs List

Wednesday, 18 January, 2012 06:12 Written by Mark Stanger
0 Comments

T

he ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve written before about the benefits of tracking all of this information in one place to simplify reporting and usage requirements. During an onsite visit with a customer this week I noticed another opportunity to improve the functionality of the ‘Affected CIs’ related list. It would be very useful to be able to right-click items in the ‘Affected CIs’ related list and show a BSM Map or associated tasks just like you can do for the ‘Configuration Item’ field UI Macro icons. This post will show you how you can set these list context UI Actions up in your instances.

Configuration Item Reference Icons

Configuration Item Context Actions

Learn more ...

Customizing the dirty form alert popup

Wednesday, 14 December, 2011 06:49 Written by Mark Stanger
0 Comments

I

had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second was to modify the text included in the alert dialog to be whatever they wanted. In this post I’ll explain some of the options that ServiceNow provides in this area and how you can get even more flexibility and control over this behavior through scripting.

Custom Dirty Form Alert

Learn more ...

Record hand-drawn user signatures with SNCGuru Signature Pad!

Thursday, 20 October, 2011 09:35 Written by Mark Stanger
0 Comments

I‘ve seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something to do with a field service technician completing work in the field, and then being able to get a customer to sign indicating that some work was performed. This functionality doesn’t exist in ServiceNow, but it can be added thanks to a very cool jQuery plugin called ‘Signature Pad‘. I’ve incorporated this jQuery solution into a UI page/Dialog-based solution for use with regular ServiceNow records and forms. Read on for more information about the SNCGuru SignaturePad update set!

Signature Pad

Learn more ...

Creating a Live Feed Homepage Widget

Monday, 17 October, 2011 08:47 Written by Mark Stanger
0 Comments

S

erviceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I’ve had a request recently to make this feature accessible from a user homepage. This article explains how you can easily create a Live Feed homepage widget.
Live Feed Homepage Widget

Learn more ...

Modifying the Label of Form Fields With Client Scripts

Monday, 10 October, 2011 10:47 Written by Mark Stanger
10 Comments

H

ere’s a quick tip for a Monday. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). It is possible, and this post will show you how it can be done.
Dynamic Field Label

Learn more ...

Create an Attachment UI Action

Monday, 19 September, 2011 05:41 Written by Mark Stanger
8 Comments

T

his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution in that case is to set up a UI action button or link that performs the same function.

Learn more ...

Highlight Selected Navigation Module

Wednesday, 14 September, 2011 08:05 Written by Mark Stanger
5 Comments

I

received a client request last night asking if there was any way to provide some sort of additional highlighting to the currently-selected module in the left navigation. You’re probably already aware that when you click on a link in the left nav that link changes to a bold text. The client wanted to add a background highlight color in addition to the bolded text so that the selected module would be easier to see. The end result of this customization looks something like this…

Learn more ...

Animate ServiceNow with jQuery and Prototype Effects!

Tuesday, 09 August, 2011 07:11 Written by Mark Stanger
4 Comments

A

while ago, I was trying to figure out how I could add some javascript animations and effects to a ServiceNow instance. What I really wanted was something like the jQuery Effects API but I didn’t want to have to incorporate a separate API and deal with the loading the bulk of jQuery everywhere in the instance. I knew that ServiceNow provided some limited collapse/expand effects but I was hoping for a little bit more.

I’m happy to report that I found it! Somebody smarter than me decided to convert the jQuery effects library for use with Prototype (which ships with ServiceNow) and incorporate those effects and animations directly in ServiceNow.

ServiceNow Prototype Effects

Learn more ...

Building a CI Change Calendar Macro – On The Fly

Wednesday, 20 July, 2011 06:39 Written by Mark Stanger
3 Comments

A

co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use to others so I’m posting it here!

CI Change Calendar Report Macro Popup

Learn more ...

Single Click Impersonation Return

Monday, 18 July, 2011 07:42 Written by Mark Stanger
21 Comments

I

noticed an enhancement request from Matt Beran on Twitter over the weekend. The enhancement request was for an easier way to end a user impersonation session. Currently, you have to click the impersonation icon, wait for the dialog to appear, and select your original account to end an impersonation session. While this might not be a huge issue for some people, it can get kind of old if you’re trying to quickly do a lot of testing or troubleshooting that requires frequent user impersonations. This post explains how you can create a UI script to add a button that will end impersonation and return you to your original session in a single click!

One-Click Unimpersonate Button

Learn more ...

« Older Entries

Latest Comments

  • Mark Stanger: This functionality doesn’t connect to an FTP server. See this line in the post above…...
  • Mark Stanger: The report page is back-end XML so there’s no way to directly manipulate the behavior of that...
  • Mark Stanger: Due to some ServiceNow limitations, the localhost MID server option had to be removed.
  • Matt Haak: Is it possible to use this with the local Mid Server (mid.server.localhost) It appears from this community...