THURSDAY, JANUARY 19, 2017

Category: System UI

Display Messages With UI Notifications

Some time ago we showed you how to refresh the left navigation pane via a script. The server-side solution in that article utilizes ServiceNow’s UINotification object/class. On versions prior to Calgary, this is the Java class Packages.com.glide.ui.UINotification

There’s another use for UI notifications. In addition to refreshing the left navigator, the object can also be used to display informational messages. You’ve probably already seen these in your own instance. When you change update sets, the system reminds you by using a UI Notification similar to the one shown below:

Update Set Change

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Open Google Map from a Location Record

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his week I’m blogging from Knowledge13 in Las Vegas! So far it’s been a fantastic conference with lots of great content and it’s been fun to meet with so many people interested in improving their ServiceNow implementation. I’m really looking forward to the Fred Luddy keynote this morning. Jacob Andersen and I are here representing our ServiceNow consulting company, Crossfuze Solutions and would love to talk with any of you who could benefit from working with the most experienced ServiceNow implementation and integration consultants in the industry. Stop by the BDNA booth (Booth 1216) during any of the expo times to visit with us and see some of our world-class Incident, Problem, Knowledge, Change, Catalog, CMS, and Asset Management solutions! I’ll also be participating in a sold out panel presentation at 1:40 today where we’ll discuss the importance of data quality in a ServiceNow implementation.

Okay, enough of the high-pressure sales pitch :). This morning I saw a post on the ServiceNow community asking how to display a google map based on a ServiceNow location record. I think this is a fantastic idea and I decided to see if I could come up with a couple of solutions for it this morning. In this post I’ll show you how you can set up a UI Action or UI Macro link to pop open a Google Map window based on any location record in your ServiceNow instance!

Location Google Map UI Macro

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Custom CSS style sheets in non-CMS pages

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ne of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I’m usually brought in to train and teach, but there’s not a client I’ve worked with that hasn’t taught me a few things as well. A couple of weeks ago, a ServiceNow administrator at one of our clients, Shannon Thurston, came up with a great idea for building a common CSS stylesheet for all of their knowledge articles. This idea can be used throughout the system, and is pretty simple to implement. In this article I’ll show you how to leverage custom CSS stylesheets in non-CMS pages in ServiceNow.

KB Style Sheet

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Collapse Navigation and Header Frames via Script

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very once in a while I come across some script functions that might be useful given the right requirement. This article is one of those cases. In the post below I’ll show you how you can leverage some built-in client-side functions to show and hide the navigation and header frames in ServiceNow.

Navigation/Banner Frames

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UI Info and Error Message Cheat Sheet

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nformation messages are a great way to provide UI feedback to end users as they interact with the various forms in your instance. This article describes the various methods you can use to display information messages to the users accessing your ServiceNow system.

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Latest Comments

  • David: It appears that I can hit sys_properties table with REST. This works, but I haven’t yet discovered the...
  • Mark Stanger: Hey David, It doesn’t surprise me that scoped apps have made this more difficult. I’m not...
  • David: Mark, do you have an example of how to do this in a scoped app? It seems there are many hoops to jump through...
  • Mark Stanger: The only possibility is to create a system property to override this in your application. Check out the...