System UI

/System UI

Edit a Workflow Directly from a Task

By | February 22nd, 2012|Categories: Graphical workflow, UI actions|Tags: , |

A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system. You’re probably already [...]

Show a Table Schema Map from any Form

By | February 9th, 2012|Categories: System Definition, UI actions|Tags: , , |

Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki. While the schema map is useful, [...]

CI UI Macro Actions for the Affected CIs List

By | January 18th, 2012|Categories: CMDB, UI actions|Tags: , , , , |

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Customizing the dirty form alert popup

By | December 14th, 2011|Categories: Client scripts, System UI|Tags: , , |

I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second was [...]

Record hand-drawn user signatures with SNCGuru Signature Pad!

By | October 20th, 2011|Categories: System UI|Tags: , , , , |

I’ve seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something to do with a field service technician completing work in the field, and then being able to get a customer to sign indicating that [...]