co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use to others so I’m posting it here!
noticed an enhancement request from Matt Beran on Twitter over the weekend. The enhancement request was for an easier way to end a user impersonation session. Currently, you have to click the impersonation icon, wait for the dialog to appear, and select your original account to end an impersonation session. While this might not be a huge issue for some people, it can get kind of old if you’re trying to quickly do a lot of testing or troubleshooting that requires frequent user impersonations. This post explains how you can create a UI script to add a button that will end impersonation and return you to your original session in a single click!
very now and then I come across a question dealing with the order of execution for client-side code (Client Scripts and UI Policies). In my experience, the need to order client-side code is pretty rare and really only applies in a few ‘onLoad’ scenarios and even fewer ‘onChange’ scenarios. Usually, the way that a browser parses and executes client-side code means that the ordering is pretty unpredictable. It’s worth mentioning that this issue doesn’t exist with server-side code precisely because the browser isn’t involved (which is why you can neatly order all of your business rules without issue).
In this post I’ll show you some of the techniques I’ve used in the past to provide some control over the order of execution of client-side code. I’ll also show you a pretty cool trick that you can use to ensure that a piece of client-side code runs before any other client script or UI policy…or after ALL of those scripts finish running.
couple of weeks ago at Knowledge11 I presented a session on Advanced Incident Management. One of the topics discussed there was to help your users help themselves by finding solutions in a knowledge base. A simple way to make this more of a focus for your end users is to add a ‘Knowledge Search’ widget to the top of their homepage.
Even if you already have this functionality in your instance, this should serve as a good tutorial on adding any new custom homepage widget to your ServiceNow instance.
few weeks ago I helped a co-worker with a requirement they had to allow users to easily collapse and expand all of the module separator sections under the ‘Configuration’ application in ServiceNow. The ‘Configuration’ application is loaded with modules for all of the CMDB classes in the system. While this may be useful for admins, it can also be a lot to look at all at once under the application. Of course, you can expand and collapse the module sections to more easily display these modules but there are also about 12 of those to do! What the client wanted was to be able to click once and expand or collapse all of the module separators at once.
While this solution probably isn’t for everybody, it might save somebody some work down the road so I’ll post it here :).