System UI

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Creating a Custom Slushbucket Popup Dialog

By | January 4th, 2011|Categories: System UI, UI actions, UI pages|Tags: , , , , |

Happy New Year! Hopefully everybody had a great holiday. Mine was spent mostly helping my kids to break in some new toys :). I did get some time to play with some new Service-now ideas as well. I’ll be sharing some very cool stuff here on SNCGuru over the next couple of weeks. I’ve seen a [...]

Direct User Impersonation From a User Record

By | December 10th, 2010|Categories: UI actions, UI macros|Tags: , , |

Every now and then I get a tip from a SNCGuru reader. This post comes courtesy of Garrett Griffin who emailed me yesterday with a cool script that his organization uses to allow admins to easily impersonate users without even having to select their name from the impersonate dialog. For those of you who don’t know [...]

Field Styles for Service Catalog Variables

By | December 3rd, 2010|Categories: System UI|Tags: , , |

Service-now.com allows you to modify the CSS style of any field by adding a personalized style. Instructions for performing this customization are outlined on the Service-now wiki. There isn’t a built-in way to do this same thing with the fields (variables) in the Service Catalog. Applying styles to service catalog variables is possible however through the [...]

What you may not know about Forms, Form Sections, and Views

By | November 30th, 2010|Categories: System UI|Tags: , , |

One of the most basic things you learn as a Service-now.com administrator or consultant is how to personalize a form. I remember when I was first introduced to Service-now how cool it was that you could just right-click and manipulate the fields on a form or a view. Service-now added more flexibility later with the introduction [...]