UI actions

//UI actions

Copying a Variable Set

By | May 19th, 2010|Categories: Scripting, UI actions|Tags: , , |

This script was designed specifically for easily creating a copy of a variable set but it could be easily adapted to create a copy of any other record (and associated records) in ServiceNow. Rather than use a field-by-field copy technique, this script works more like an ‘insert’ on the records it touches. Because of this, you [...]

Reset change request workflow, approvals, and tasks

By | December 28th, 2009|Categories: Business rules, Graphical workflow, UI actions|Tags: , , , , |

When implementing the Change management process in Service-now you'll probably encounter a scenario where your entire change workflow (including all tasks and approvals) needs to be reset. The first option to consider (assuming you're using the graphical workflow engine to manage the tasks and approvals) is the Rollback workflow activity. The rollback activity works great for a lot of scenarios, but what if you don't have a defined point in the workflow where everything should be rolled back? What if the rollback (or reset) can happen at any point in time? There's not really an easy way to handle this within the workflow itself since you would need to check for a rollback condition at an infinite number of places.