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ervice-now’s service catalog interface is designed to give users a more familiar “Amazon.com-like” ordering experience. While this interface meets the needs of most customers, there are areas where certain modifications may be desirable. One of these areas may be the catalog checkout page. The out-of-box setup always presents every user with a specific checkout or ‘ess’ view for the ‘sc_request’ (Request) table. This checkout page is forced every time any user attempts to view a request record using the ‘ess’ view.

But what if you would rather use the standard ‘ess’ view that is similar to the rest of the forms in the system? Something like this…?

While this isn’t a typical modification, this article shows how you could accomplish it.