Reporting in Service-now.com is usually very simple. One challenge I’ve seen before with the Service-now reporting interface is that it displays a lot of tables to most users as tables they can report on. The list of reportable tables is controlled by system security ACLs. If a user can read a table in the system they can also report on that table. There are many cases where users need to be able to read from a table in order for the system to work correctly for them, but you may not want users running reports on that table just because they see it as an option in the reporting interface. I’ve created the Restrict Report Tables update set as a solution to this problem. It gives Service-now report administrators granular control over which tables in the system show up as selectable options in the report interface.
This customization includes the following features:
- Limit the ‘Table’ options that display in the reporting interface by role
- Simple script manipulation to limit any override roles for this behavior
This solution includes three primary components. The first is the ‘Report Tables’ table definition along with the ‘Report Tables’ module. This component is restricted to users with the ‘admin’ or ‘report_admin’ role by default.
The second component is the ‘RemoveReportOptions’ UI script which handles the showing and hiding of report form elements. It also controls the override roles (‘admin’ and ‘report_admin’ by default) for the entire behavior.
Finally, the ‘GetReportTables’ Script Include handles the back-end query and selection of reportable tables based on the user role.
There are really only two configuration options that you’ll need to worry about. The first is the ‘Report Tables’ definition as shown in the screenshot below. Simply define the tables (and associated roles) that the tables should be available to. The second is the override roles contained in the ‘RemoveReportOptions’ UI script. By default, the ‘admin’ and ‘report_admin’ roles are not impacted by this behavior. You can modify that by changing or adding to the lines at the top of that script. UI Scripts are found under the ‘System UI’ application.