Business rules

/Tag: Business rules

What Everybody Should Know About ServiceNow Security

By | 2018-07-09T14:59:58-06:00 June 30th, 2011|Categories: Showcase, System Definition|Tags: , , , , , |

Follow these guidelines to make sure you’re using the right security technique for every situation! Security in ServiceNow is a very important, but often very confusing subject to get the hang of. ACLs, business rules, client scripts, and UI policies can all affect the security in your system to varying levels. Improper use of any of [...]

Track Affected CIs in One Place

By | 2018-07-09T14:59:59-06:00 May 27th, 2011|Categories: CMDB|Tags: , , , , |

It should come as no surprise to you that, if used properly, your CMDB can be an extremely valuable input to your incident/problem/change processes. This is true not only of the actual CIs, but also the ‘Affected CI’ records that you create. ServiceNow gives you a couple of different places to track this information. The first [...]

Incident Priority Lookup

By | 2018-07-09T14:59:59-06:00 May 23rd, 2011|Categories: System Definition|Tags: , , , |

One of the basic pieces of any ITIL-based incident management setup is a priority matrix. Impact and Urgency drive a Priority calculation that can then be used to prioritize work and drive SLAs (among other things). ServiceNow comes with these prioritization fields and also includes a default calculation for you. While this setup works fine, it’s [...]

Checking for Modified or Changed Fields in Script

By | 2018-07-09T15:00:01-06:00 January 20th, 2011|Categories: Business rules, Client scripts|Tags: , , , , , , |

Working in Service-now, you’ll find that a lot of scripting tasks come down to identifying which fields changed on a form (client-side) or record (server-side). In this post, I’ll show you some different techniques to identify changed fields in both client-side, and server-side scripts. I’ll also show you a way that you can capture changed fields [...]

Fixing the Fatal Flaw of Before Query Business Rules

By | 2018-07-09T15:00:02-06:00 January 5th, 2011|Categories: Business rules|Tags: , , , |

While this customization may still be necessary in certain situations, ServiceNow handles this issue in Aspen builds or later without any customization. I’ve written before on SNCGuru about how ‘before query’ business rules can (and should) be used to secure row-level read access to records in Service-now. While this usually works perfectly, there is one issue [...]