Change management

/Tag: Change management

Group Configuration Items for Easier Management in ServiceNow

By | 2018-07-09T14:59:52-06:00 October 2nd, 2014|Categories: CMDB|Tags: , , |

Several years ago, I worked on a large ServiceNow implementation of change management. One of the key requirements on that project was to allow for the logical grouping of CIs. The primary reason for this grouping was to facilitate referencing and adding/removing these common CIs when they were all affected. This is fairly common when you’ve [...]

Prevent Redundant Approval Requests in ServiceNow

By | 2018-07-09T14:59:52-06:00 December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

Overriding ServiceNow Form View Inheritance

By | 2018-07-09T14:59:53-06:00 September 20th, 2013|Categories: Client scripts|Tags: , , |

6+ years ago when I was an admin first being introduced to ServiceNow, I remember being blown away by how simple it was to personalize forms, add fields, and design custom form views. Custom views are very easy to make, but I’m always hesitant to recommend them due to the unintended complexity they can cause. The [...]

Show a Task Workflow Timeline

By | 2018-07-09T14:59:54-06:00 May 16th, 2012|Categories: UI actions|Tags: , , , |

Having a blast from Knowledge 12 this week! It’s been fun this year being able to relax a little bit more and take some more time to talk with people. I look forward to meeting more of you over the next couple of days. Today, I’m writing in response to a user on the ServiceNow community, [...]

Building a CI Change Calendar Macro – On The Fly

By | 2018-07-09T14:59:58-06:00 July 20th, 2011|Categories: Client scripts, Reporting, UI macros|Tags: , , , , |

A co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use [...]