Configuration management

/Tag: Configuration management

Group Configuration Items for Easier Management in ServiceNow

By | 2018-07-09T14:59:52+00:00 October 2nd, 2014|Categories: CMDB|Tags: , , |

Several years ago, I worked on a large ServiceNow implementation of change management. One of the key requirements on that project was to allow for the logical grouping of CIs. The primary reason for this grouping was to facilitate referencing and adding/removing these common CIs when they were all affected. This is fairly common when you’ve [...]

CI UI Macro Actions for the Affected CIs List

By | 2018-07-09T14:59:55+00:00 January 18th, 2012|Categories: CMDB, UI actions|Tags: , , , , |

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Promote a Field from an Extended Table in ServiceNow

By | 2018-07-09T15:01:30+00:00 January 19th, 2010|Categories: Scripting|Tags: , , , |

NOTE: This should only be used for custom fields that you have created. There are known issues with this that can cause data loss when there is a field with the same name on one of the related tables. This customization DOES NOT come across in update sets! If you make this change you need to [...]

Walking the ServiceNow CMDB Relationship Tree

By | 2018-07-09T15:01:31+00:00 January 6th, 2010|Categories: CMDB, Script includes|Tags: , , , , , , |

One of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.