Email notifications

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Approval Email Mailto Image Links

By | 2011-05-19T10:06:22+00:00 May 19th, 2011|Categories: Email Notifications|Tags: , , |

Last day at Knowledge11! What a great conference! I’ve had a great time meeting with so many awesome people this week. Yesterday Ian Broz and I were helping Karen Lazarenko during a 1-on-1 (maybe 2-on-1 in this case) session. She had a cool idea to make approval request emails coming from her system a little bit [...]

Checking for Modified or Changed Fields in Script

By | 2017-02-13T10:00:08+00:00 January 20th, 2011|Categories: Business rules, Client scripts|Tags: , , , , , , |

Working in Service-now, you’ll find that a lot of scripting tasks come down to identifying which fields changed on a form (client-side) or record (server-side). In this post, I’ll show you some different techniques to identify changed fields in both client-side, and server-side scripts. I’ll also show you a way that you can capture changed fields [...]

Sending iCalendar Invites from any Task table

By | 2017-02-14T17:26:25+00:00 December 9th, 2010|Categories: Email Notifications|Tags: , , , |

ServiceNow has a pretty simple one-way Outlook calendar integration that you can use to send out iCal meeting requests and updates to assignees involved with a Change request. I’m often asked if this functionality can be used for meeting invites in other tables as well. The answer is Yes! This hasn’t really been documented because it [...]

Manipulating Outbound Email in the ‘sys_email’ Table

By | 2011-09-20T15:59:52+00:00 August 11th, 2010|Categories: Email Notifications|Tags: , , |

Here’s a cool tip that was just sent to me by my friend Jim Coyne. We collaborated to solve a problem that he had in his environment and this post shows the result he came up with. This post shows how you can manipulate records in the email log (sys_email table) when you have a need [...]