Email notifications

/Tag: Email notifications

Email links using ${URI} and ${URI_REF}

By | 2018-07-09T15:00:10-06:00 April 29th, 2010|Categories: Email Notifications|Tags: , |

I learned something new today while building out a few email notifications. If you’ve been around Service-now for a while you’re probably familiar with the formatting of email notification messages. One of the common requirements for outgoing email notifications is to include a link to the originating record or task in the email. Doing this makes [...]

Send an Email Notification with Associated Attachments

By | 2018-07-09T15:00:11-06:00 March 12th, 2010|Categories: Email Notifications, Scripting|Tags: , |

It’s very common to send out an email notification at different stages of a task. There are great example notifications out-of-box in the Service-now platform that show you how to set these up. In some cases, you may wish to send more than the standard information in your email. The ‘mail_script’ tag can be used to [...]

Subscribe to Multiple CIs at the Same Time in ServiceNow

By | 2018-07-09T15:37:35-06:00 January 8th, 2010|Categories: Email Notifications, Scripting|Tags: , |

Awhile ago I was asked by a client to help them get set up with the ServiceNow Subscription-based Notification plugin. I had previewed the functionality but really hadn’t worked with it very much. As I dug deeper I realized that the standard setup wasn’t going to work for them. Subscription-based notifications are really not intended to [...]