Graphical workflow

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Prevent Redundant Approval Requests in ServiceNow

By | 2017-02-11T06:43:11+00:00 December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

Percentage or Majority-based Workflow Approvals

By | 2017-02-13T09:35:55+00:00 January 31st, 2013|Categories: Graphical workflow|Tags: , |

One very common service request or change request approval requirement is to ask for a percentage or majority-based approval. This is something that ServiceNow workflow can do, but it requires a bit of scripting. In the following article, I’ll show you how you can set up some simple scripts in your graphical workflow ‘Approval’ activities to [...]

Edit a Workflow Directly from a Task

By | 2012-02-22T08:57:57+00:00 February 22nd, 2012|Categories: Graphical workflow, UI actions|Tags: , |

A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system. You’re probably already [...]

Control the Execution Order of Request Items in an Order Guide

By | 2017-03-06T16:13:25+00:00 August 23rd, 2011|Categories: System Definition|Tags: , , |

Lately I’ve been doing some service catalog work for a couple of clients and I’ve come across a requirement that I really haven’t had to address before. The requirement deals with order guides…specifically with the ability to control the execution order of individual items within an order guide. You’re probably aware that ServiceNow provides complete control [...]