When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so [...]
How to Transform Customer Service Management at Warp SpeedMay 22nd, 2017
The Final ‘Work Note’ – Goodbye From ServiceNow GuruMay 5th, 2017
ACLs AJAX Approvals Attachments Business rules Catalog client scripts Change management Client scripts CMDB Configuration management Dates Dictionary Email notifications Export GlideAjax GlideDialogWindow GlideRecord Graphical workflow Homepages Incident management Integration knowledge11 Knowledge Base List collector Module Popup Problem management Reference field Related lists Releases Reporting Script includes Scripting Service catalog Slushbucket System Security UI actions UI macros UI pages UI policy UI scripts Update Sets Variables Views Widgets
- 6 Reasons Why Amazing Customer Service is Critical to Your Long-term Marketing June 12, 2017Do you know why companies like Amazon, Zappos, Southwest Airlines, or the plumber in the next town keep getting more business from consumers like us? The answer is quite simple. It’s because they provide exceptional customer service every chance possible. Their entire brand is built on the promise of great service. Sounds easy, right? On […]
- Crossfuze Releases New Guidebook for IT Leaders, 10 Pillars of ServiceNow Success for CIOs May 19, 2017We are excited to announce the official release of our new book, 10 Pillars of ServiceNow Success for CIOs. The book is an educational resource to guide CIOs and their teams on their journey to transforming their organizations using ServiceNow. The 75-page book discusses best practices derived from more than 500 ServiceNow implementations—all aimed at […]
- Attack the Costly “Complexity of Things” with Elegant Enterprise Services March 21, 2017Famous leaders on the world stage have struggled to articulate a vision to gain the kind of mass support that changes history. Without a clear and consistently communicated vision, momentum for the cause...
- 10 Pillars of ServiceNow Success for CIOs – Pillar 10: Creating a fully integrated ServiceNow ecosystem March 21, 2017Welcome to Part X of Crossfuze’s 10 Pillars of ServiceNow Success for CIOs blog series! First, a story to illustrate the challenge of fully integrating your ServiceNow ecosystem: Kyle is an experienced CIO...
- 10 Pillars of ServiceNow Success for CIOs – Pillar 9: Strategizing to manage demand March 16, 2017Welcome to Part IX of Crossfuze’s 10 Pillars of ServiceNow Success for CIOs blog series! First, a story about the universal, pervasive challenge of demand management: Jason is a veteran CIO who has made many friends and allies within his company by being a “yes man.” He bends over backward to fulfill everyone’s IT service […]