Script includes

/Tag: Script includes

Harnessing the Power of Dynamic Filters in ServiceNow

By | 2018-07-09T14:59:52+00:00 September 4th, 2015|Categories: Reporting, System Definition|Tags: , , |

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype [...]

Record hand-drawn user signatures with SNCGuru Signature Pad!

By | 2018-07-09T14:59:56+00:00 October 20th, 2011|Categories: System UI|Tags: , , , , |

I’ve seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something to do with a field service technician completing work in the field, and then being able to get a customer to sign indicating that [...]

Login Terms and Conditions Dialog

By | 2018-07-09T14:59:56+00:00 October 12th, 2011|Categories: System Definition|Tags: , , , , |

ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but usually not successfully addressed, is the need to have the logged-in user accept some terms or conditions of use before they are allowed to use [...]

Advanced Reference Qualifier Using a Script Include

By | 2018-07-09T14:59:58+00:00 June 21st, 2011|Categories: Script includes|Tags: , |

Reference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. They allow you to dynamically filter the available options from a reference field. The ServiceNow wiki has some good documentation on this topic so I won’t re-hash that here. What I do want to address is the topic [...]

Restrict Report Table Selection by Role

By | 2018-07-09T15:00:03+00:00 December 20th, 2010|Categories: Reporting|Tags: , , |

Update: ServiceNow has introduced new ACL functionality that allows you to do basically the same thing as described in this article. They’re also taking a drastically new direction with reporting starting with the Fuji release, but being introduced in the back-end code in the Eureka release. As such, the solution described here is obsolete and no [...]