Follow these guidelines to make sure you’re using the right security technique for every situation! Security in ServiceNow is a very important, but often very confusing subject to get the hang of. ACLs, business rules, client scripts, and UI policies can all affect the security in your system to varying levels. Improper use of any of [...]
If you're new to Service-now you're probably realizing that there are a lot of cool things that you can do with the product. In most cases, the functionality you need is already set up and ready to go. Other things can be accomplished by installing a plugin that fits your particular need. In my experience, there are a few plugins that end up being used (or should be used) on almost every Service-now.com installation.