Service catalog

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Identify which ServiceNow Record Producer was used to create a record

By | 2017-02-10T07:16:35+00:00 January 22nd, 2015|Categories: Reporting|Tags: , , |

Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things. Over the [...]

Prevent Redundant Approval Requests in ServiceNow

By | 2017-02-11T06:43:11+00:00 December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

Exporting Service Catalog Items in One Step

By | 2017-03-07T16:14:54+00:00 January 26th, 2012|Categories: System Definition|Tags: , , , , , |

This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this [...]

Control the Execution Order of Request Items in an Order Guide

By | 2017-03-06T16:13:25+00:00 August 23rd, 2011|Categories: System Definition|Tags: , , |

Lately I’ve been doing some service catalog work for a couple of clients and I’ve come across a requirement that I really haven’t had to address before. The requirement deals with order guides…specifically with the ability to control the execution order of individual items within an order guide. You’re probably aware that ServiceNow provides complete control [...]