UI macros

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Open Google Map from a Location Record

By | 2017-02-13T09:31:25+00:00 May 15th, 2013|Categories: UI actions, UI macros|Tags: , |

This week I’m blogging from Knowledge13 in Las Vegas! So far it’s been a fantastic conference with lots of great content and it’s been fun to meet with so many people interested in improving their ServiceNow implementation. I’m really looking forward to the Fred Luddy keynote this morning. Jacob Andersen and I are here representing our [...]

CI UI Macro Actions for the Affected CIs List

By | 2012-01-18T06:12:25+00:00 January 18th, 2012|Categories: CMDB, UI actions|Tags: , , , , |

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Collapsible CMS Menus

By | 2011-10-11T13:10:13+00:00 August 17th, 2011|Categories: Content management|Tags: , |

Recently I worked on a content management system (CMS) deployment for a customer. One of their requirements was to present a collapsible menu structure on a few pages containing links to catalog items, KB articles, etc. The menu piece is simple. ServiceNow provides several ways to construct CMS menus without requiring any code. The less simple [...]

Building a CI Change Calendar Macro – On The Fly

By | 2015-09-18T08:40:32+00:00 July 20th, 2011|Categories: Client scripts, Reporting, UI macros|Tags: , , , , |

A co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use [...]